Field Support Specialist

Arizona State University•Los Angeles, CA

2d•Onsite

About The Position

The Field Support Specialist works for ASU Parking and Transit Services at a specialized parking facility with consistent traffic flow, serving customers at the ASU California Center in Los Angeles. The role primarily manages parking and transportation services across the Grand and Broadway buildings, coordinating customer service for faculty, staff, students, and guests while helping keep parking equipment operational. The specialist provides campus information, directions, parking alternatives, and assistance with parking payments and facility issues. The position is part of the University Business Services team and cross-trains across Supply Operations, event support, mail and package delivery, and Café operations to support coverage and service across UBS auxiliary units. Work is hands-on and may involve learning new technologies and processes. The role requires working outdoors for the entirety of the shift, with occasional activities in an environmentally controlled office. The scheduled work area may change. Evening and weekend work may be required to support events and operational demands. The position may require driving ASU vehicles or carts; a valid U.S. driver’s license of the appropriate class and required endorsements must be maintained throughout employment.

Requirements

High school diploma and two years of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training providing comparable knowledge, skills, and abilities.
Valid U.S. driver’s license of the appropriate class and required endorsements, maintained throughout employment.
Eligibility to work in the United States; ASU and UBS will not provide employment sponsorship.
Ability to work outdoors for the entirety of the shift and to stand and walk for extended periods in varied weather conditions.
Ability to frequently bend, reach, lift, push, and pull up to 35 pounds.
Ability to safely operate an ASU vehicle or cart and frequently get in and out of the vehicle.
Ability to use a two-way radio for communication.
Ability to work evenings and weekends as required by operational and event schedules.

Nice To Haves

Strong customer service skills, including professionally handling inquiries, complaints, and special requests.
Effective communication skills for interacting with customers, coworkers, and supervisors in person, by phone, and by radio.
Problem-solving skills, including resolving customer concerns or parking issues efficiently and managing conflict calmly.
Attention to detail when handling payments, issuing tickets, and monitoring vehicle entry and exit.
Dependability, punctuality, and ability to carry out tasks without supervision.
Computer literacy, including familiarity with Microsoft Excel, Google Sheets, parking management systems, payment processing, and related technology.
Flexibility and adaptability to changing schedules, shift coverage, weekends, and university events.
Teamwork and collaboration skills, with willingness to assist across departments in a dynamic environment.
Experience supporting a collaborative, cross-functional team.

Responsibilities

Provide professional, welcoming customer service to customers, including faculty, staff, students, and university guests.
Use parking software programs to provide payment options.
Prepare activity logs and report service or maintenance issues to a supervisor for resolution.
Respond to intercom calls and communicate using a two-way radio and telephone.
Provide guests with general campus information, directions, parking alternatives, and other information.
Perform minor cleaning and equipment maintenance, including clearing ticket dispensers and addressing gate arm, intercom, and fee computer issues.
Perform light facility maintenance, such as picking up trash and keeping parking equipment clean.
Manage traffic flow during peak entry and exit periods.
Monitor parking space availability and utilization, and assist with events and reservation accommodations as needed.
Adjust priorities during daily activities, including addressing customer conflicts.
Drive ASU leased, owned, or rented vehicles and carts to ASU locations as needed.
Conduct analysis and prepare reports.
Repair equipment and assist motorists.
Complete manual and electronic forms and write exit citations.
Participate in cross-training and skill development across University Business Services, including Café, supply chain, retail, event operations, and mail and package services.
Work evenings and weekends as required to support events and team coverage.
Perform other operational duties as assigned.