Field Support Specialist

Arizona State University•Los Angeles, CA

19h•Onsite

About The Position

The Field Support Specialist works for ASU Parking and Transit Services at the ASU California Center in Los Angeles, supporting parking and transportation services across the Grand and Broadway buildings. The role coordinates customer service for university faculty, staff, students, and guests, helps keep parking equipment operational, provides campus information and parking alternatives, and supports traffic flow and facility operations. The position works outdoors for the entirety of the shift and may also perform duties in an environmentally controlled office setting. This position is part of the University Business Services team and cross-trains across supply chain, event operations, mail and package services, and Café operations. The work is hands-on and may involve changing priorities, supporting events, and working evenings or weekends as required. The listed pay is $23.30 per hour. Applicants must be eligible to work in the United States; ASU and UBS will not provide employment sponsorship.

Requirements

High school diploma and two years of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training that demonstrates comparable knowledge, skills, and abilities.
Valid U.S. driver's license of the appropriate class and required endorsements throughout employment.
Eligibility to work in the United States; ASU and UBS do not provide employment sponsorship.
Ability to safely drive and operate an ASU vehicle or cart and frequently get in and out of the vehicle.
Ability to stand and walk for extended periods outdoors in varied weather conditions, and frequently bend, reach, lift, push, and pull up to 35 pounds.
Ability to use a two-way radio.
Ability to work in an outdoor environment for the entirety of the shift, including in extreme summer heat and winter cold.
Ability to work a flexible schedule, including evenings and weekends as required by team and event needs.
Strong customer service skills, including professionally handling inquiries, complaints, and special requests.
Effective communication skills for interactions in person, by telephone, and by radio.
Problem-solving ability and a calm approach to resolving customer concerns and parking issues.
Attention to detail when processing payments, issuing tickets, monitoring vehicle entry and exit, and following procedures.
Dependability, punctuality, and ability to carry out tasks without supervision.
Computer literacy, including familiarity with Microsoft Excel, Google Sheets, parking management systems, payment processing, and related technology.
Teamwork and adaptability in a dynamic, cross-functional environment.
Ability to perform duties in an environmentally controlled office setting when needed, including extended sitting, keyboarding, and computer mouse use.
Ability to work in a scheduled work area that may change.

Nice To Haves

Experience providing customer service and handling customer inquiries, complaints, or special requests.
Experience communicating with customers and coworkers in person, over the phone, or by radio.
Experience resolving customer concerns or parking issues efficiently and calmly.
Familiarity with Microsoft Excel, Google Sheets, parking management systems, and payment processing technology.
Experience adapting to variable schedules, weekends, university events, or changing operational demands.
Experience working collaboratively across departments in a dynamic environment.

Responsibilities

Provide professional, welcoming customer service to university stakeholders and guests.
Use parking software programs to provide payment options.
Prepare activity logs and report service or maintenance issues to a supervisor.
Respond to intercom calls and communicate by two-way radio and telephone.
Provide guests with campus information, directions, parking alternatives, and other information.
Perform minor cleaning and equipment maintenance, including clearing ticket dispensers and addressing basic gate arm, intercom, and fee computer problems.
Perform light facility maintenance, including picking up trash and cleaning parking equipment.
Manage traffic flow during peak entry and exit periods.
Monitor parking space availability and utilization, and assist with events and reservation accommodations.
Adjust priorities as needed and address customer conflicts or concerns.
Drive ASU leased, owned, or rented vehicles and carts to ASU locations to perform work.
Conduct analysis and prepare reports.
Repair equipment and assist motorists.
Complete manual and electronic forms and write exit citations.
Participate in cross-training and skill development across UBS service areas, including Café, supply chain, retail operations, event operations, and mail and package services.
Work evenings and weekends as required to support events and operational needs.
Perform other operational duties as assigned.