Field Support Specialist

Columbia Technology Partners • Annapolis Junction, MD

2d • Onsite

About The Position

Columbia Technology Partners is seeking a skilled, detail-oriented Field Support Specialist to provide hands-on, on-site support for Oracle hardware environments running Solaris and Linux. The role includes technical troubleshooting and customer interaction to help ensure reliable performance in mission-critical environments, including Oracle and legacy Sun Microsystems systems.

The specialist provides service desk support, manages ticketing queues, resolves hardware and software issues, travels to customer sites for break/fix work and hardware implementation, and coordinates access and support with data center staff. The position also involves managing work orders and spare parts, meeting service timelines under contract SLAs, maintaining customer communication, escalating issues when appropriate, and complying with government security policies. Applicants must be U.S. citizens, hold an active security clearance with appropriate polygraph, and have a DOD 8570 certification. Employment is contingent upon successful completion of a security background investigation and polygraph; applicants and employees are subject to random drug testing.

Requirements

• At least 2 years of hands-on experience supporting Oracle and Sun Microsystems hardware, firmware, and software systems.
• Strong troubleshooting skills across Solaris and Linux operating systems in Oracle hardware environments.
• Experience performing system patching, updates, and maintenance for Oracle/Sun platforms.
• Excellent communication and customer service skills.
• Ability to work independently in on-site environments.
• U.S. citizenship.
• DOD 8570 certification.
• Active security clearance with appropriate polygraph.
• Successful completion of a security background investigation and polygraph is required for employment.
• Applicants and employees are subject to random drug testing in accordance with Executive Order 12564.

Responsibilities

• Provide hands-on support for Oracle hardware environments, including ZFS storage, Exadata, Oracle Database Appliances, and legacy Sun Microsystems systems.
• Deliver on-site service desk support and manage local ticketing queues for hardware and software requests.
• Troubleshoot and resolve hardware and software issues, including drive replacement, latency issues, power failures, and connectivity problems.
• Travel to customer sites to perform break/fix activities and implement hardware solutions.
• Provide customer service via email, phone, and messaging platforms.
• Maintain consistent communication with customers throughout issue resolution and service delivery.
• Coordinate with data center staff at local and remote locations to facilitate access and support activities.
• Manage work orders and access requests for on-site and remote support tasks.
• Maintain on-site spare parts inventory for efficient hardware replacement.
• Track and meet service delivery timelines in accordance with contract SLAs.
• Escalate customer issues to leadership as needed.
• Conduct routine customer check-ins to identify and address emerging issues.
• Ensure all work complies with government security policies.

Benefits

• Three medical plans with in-network and out-of-network options.
• Vision and dental insurance paid in full by CTP.
• 401(k) with a 6% company contribution.
• Paid time off and customizable leave plans, with jury duty, bereavement, and military leave.
• Up to $10,000 for approved career-related learning, training, education, and/or tuition.
• Life and AD&D insurance, plus short-term and long-term disability coverage, at no cost to employees.
• Year-end profit-sharing bonus.
• Tiered employee referral bonus program, with bonuses ranging from $7,000 to $20,000.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed