Field Support Specialist

Columbia Technology Partners•Annapolis Junction, MD

1d•Onsite

About The Position

Columbia Technology Partners is seeking a skilled, detail-oriented Field Support Specialist to provide hands-on, on-site support for Oracle hardware environments running Solaris and Linux. The role includes technical support, troubleshooting, customer interaction, and maintenance of Oracle and legacy Sun Microsystems systems in mission-critical environments. The specialist travels to customer sites to perform break/fix work and implement hardware solutions, coordinates with data center staff, manages support requests and spare parts, and delivers service in accordance with contract SLAs and government security policies. Applicants must be U.S. citizens, hold an active security clearance with an appropriate polygraph, and meet the DOD 8570 certification requirement. Employment is contingent on successfully completing a security background investigation and polygraph; applicants and employees are subject to random drug testing in accordance with Executive Order 12564.

Requirements

At least 2 years of hands-on experience supporting Oracle and Sun Microsystems hardware, firmware, and software systems.
Strong troubleshooting skills across Solaris and Linux operating systems in Oracle hardware environments.
Experience performing system patching, updates, and maintenance for Oracle/Sun platforms.
Excellent communication and customer service skills.
Ability to work independently in on-site environments.
U.S. citizenship.
DOD 8570 certification.
Active security clearance with appropriate polygraph.
Successful completion of a security background investigation and polygraph is required for employment.
Applicants and employees are subject to random drug testing in accordance with Executive Order 12564.

Responsibilities

Provide hands-on support for Oracle hardware environments, including ZFS storage, Exadata, Oracle Database Appliances, and legacy Sun Microsystems systems.
Deliver on-site service desk support and manage local ticketing queues for hardware and software requests.
Troubleshoot and resolve hardware and software issues, including drive replacement, latency issues, power failures, and connectivity problems.
Travel to customer sites to perform break/fix activities and implement hardware solutions.
Provide customer service via email, phone, and messaging platforms, and maintain communication throughout issue resolution and service delivery.
Coordinate with data center staff at local and remote locations to facilitate access and support activities.
Manage work orders and access requests for on-site and remote support tasks.
Maintain on-site spare parts inventory for efficient hardware replacement.
Track and meet service delivery timelines in accordance with contract SLAs.
Escalate customer issues to leadership as needed.
Conduct routine customer check-ins to identify and address emerging issues.
Ensure all work complies with government security policies.

Benefits

Three medical plans with in-network and out-of-network options.
Vision and dental coverage paid in full by CTP.
401(k) with a 6% company contribution.
Customizable paid time off and leave plans.
Jury duty, bereavement, and military leave.
Up to $10,000 for approved career-related learning, training, education, and/or tuition.
Life and AD&D insurance, short-term disability, and long-term disability at no cost to the employee.
End-of-year profit-sharing bonus.
Tiered referral bonus program, with bonuses ranging from $7,000 to $20,000 if the referral joins the team.
Competitive pay.