Field Support Specialist
About The Position
DRiV, the aftermarket division of Tenneco, is seeking a Field Support Specialist to cover the Florida market and be based at its Miramar Technical Support Center. The role supports automotive service providers through product demonstrations, technical education, training, and customer guidance. The successful candidate is an experienced automotive service professional with extensive product and technical knowledge, business expertise, training capabilities, and the ability to promote DRiV’s brands and product lines. Bilingual English and Spanish proficiency is required. The position also involves representing DRiV at industry and career events, communicating project status and sales KPIs to the internal sales organization, and maintaining activity records in a CRM system.
Requirements
- High school diploma or GED required.
- At least 5 years of applied automotive service experience.
- Bilingual proficiency in English and Spanish required.
- Valid driver’s license required.
- Willingness to travel.
- Computer proficiency, including Microsoft Office.
- Experience leading technical demonstrations, training sessions, and presentations.
- Personable, presentable, and professional demeanor.
- Experience communicating with people from diverse functional backgrounds.
Nice To Haves
- College or technical degree preferred.
- ASE certifications in A4 Steering and Suspension, A5 Brakes, and A6 Electrical; ASE Master Certification preferred.
- Experience with CRM systems such as Salesforce or C4C and collaborative software such as WebEx.
- Sales experience preferred.
Responsibilities
- Schedule meetings, shop visits, and training sessions with automotive service providers.
- Demonstrate, instruct, guide, and answer questions to support customer use of DRiV product lines.
- Provide product demonstrations, training, and technical education on DRiV products.
- Deliver technical presentations to enhance customers’ knowledge of DRiV products and services.
- Represent DRiV at career fairs, expos, and other events to promote the automotive technician profession.
- Communicate project status and sales KPIs to the internal sales organization.
- Maintain records of all activities using a CRM system.
- Build customer support for DRiV brands and product lines.
- Use various marketing channels to feature new and existing products.
- Conduct technical training on various automotive repair topics.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
