Field Support Engineer Multiple locations USA

IPolarity•Whippany, NJ

7d•Onsite

About The Position

The Field Support Engineer will perform technical assessments of existing Windows 10 workstations to determine Windows 11 upgrade or replacement requirements. This role involves capturing and maintaining workstation information, assessing hardware and software readiness for Windows 11, and supporting the replacement of legacy workstations. The engineer will build, configure, and prepare Windows 11 workstations, install and configure various software, and support the migration of configurations and data. Responsibilities also include verifying connectivity, performing technical troubleshooting, coordinating with vendors, and supporting pre-upgrade backup activities. The role requires executing workstation upgrade and replacement activities, supporting Active Directory/domain integration, and coordinating with infrastructure and cybersecurity teams. The engineer will also support application owners and end users during post-upgrade verification, work with Validation and Quality resources for regulated systems, and document assessment results and implementation activities. Identifying technical risks and escalating them to the project technical lead is crucial. The role demands adherence to approved SOPs, work instructions, change-management procedures, data-integrity requirements, cybersecurity requirements, and applicable GxP practices. Participation in project meetings, technical reviews, and maintaining accurate project status are also key. The individual will work at the client site to collect required information for the Windows 10 to Windows 11 OS migration, including hardware and application details.

Requirements

3–5 years of relevant IT support, desktop engineering, systems support, or infrastructure experience
Strong Windows 10 and Windows 11 troubleshooting experience
Windows workstation installation, configuration, and administration
Software installation and troubleshooting
Hardware and peripheral troubleshooting
Windows device drivers and Device Manager
Active Directory and domain-joined workstation concepts
Network troubleshooting fundamentals including TCP/IP, DNS, DHCP, and network shares
User/group permissions and local security concepts
Application and operating-system compatibility troubleshooting
Backup, restoration, and data migration fundamentals
Ability to interpret technical documentation and execute defined technical procedures
Strong documentation and technical communication skills
Ability to independently troubleshoot technical issues and escalate appropriately
Ability to work with application owners, infrastructure teams, vendors, and end users
Ability to work onsite and support scheduled deployment activities as required

Responsibilities

Perform technical assessments of existing Windows 10 workstations to determine Windows 11 upgrade or replacement requirements.
Capture and maintain workstation information including asset details, operating system, installed applications, application versions, connected instruments/peripherals, interfaces, and other information required by the project assessment process.
Assess hardware and software readiness for Windows 11 and identify potential compatibility issues requiring remediation or vendor confirmation.
Support replacement of legacy workstations with enterprise-standard Windows 11 computers where in-place upgrades are not appropriate.
Build, configure, and prepare Windows 11 workstations according to approved enterprise standards and project procedures.
Install and configure business, laboratory, instrument-control, and supporting software using approved installation packages and vendor documentation.
Support migration of required application configurations, local data, instrument configurations, communication settings, and other approved system components from existing workstations.
Verify connectivity between Windows 11 workstations and attached instruments, peripherals, network resources, application servers, databases, printers, file shares, and other required services.
Perform technical troubleshooting of Windows, drivers, services, application installations, network connectivity, permissions, device communications, and peripheral compatibility issues.
Coordinate with software and instrument vendors when Windows 11 compatibility, supported application versions, installation requirements, licensing, drivers, or upgrade procedures require confirmation.
Support pre-upgrade backup activities and ensure appropriate recovery or rollback provisions are available before production system changes are implemented.
Execute workstation upgrade and replacement activities using approved implementation procedures, change controls, work instructions, and project schedules.
Support Active Directory/domain integration and implementation of applicable enterprise security and endpoint-management requirements.
Coordinate with infrastructure and cybersecurity teams for endpoint configuration, security agents, network requirements, firewall requirements, access groups, and other enterprise services when required.
Support application owners and end users during post-upgrade functional verification.
For validated or regulated systems, work with Validation and Quality resources to provide technical information and execution support required for qualification and validation activities.
Document assessment results, implementation activities, configuration information, issues, resolutions, and completion status in designated project tracking systems.
Identify technical risks, compatibility concerns, dependencies, and blockers and escalate them to the project technical lead in a timely manner.
Follow approved SOPs, work instructions, change-management procedures, data-integrity requirements, cybersecurity requirements, and applicable GxP practices.
Participate in project meetings, technical reviews, knowledge-transfer sessions, and deployment planning activities.
Maintain accurate project status and communicate system readiness, blockers, vendor dependencies, and deployment outcomes to project leadership.
Support multiple workstation upgrades according to project priorities while maintaining quality and minimizing disruption to laboratory and business operations.