Field Support Engineer - West

Mirion•Las Vegas, NV

13h

About The Position

Mirion Technologies, a global leader in radiation safety, detection and measurement, is seeking a highly motivated Field Service Engineer to execute customer support activities with limited supervision. The role involves installation, modification, troubleshooting, and repair of complex nuclear measurement equipment and systems, with an emphasis on configuring Mirion (Canberra) hardware and software. The engineer conducts on-site installations using established testing procedures, verifies proper system operation, and familiarizes customers with system hardware, software, and basic operating modes. The position also includes in-house troubleshooting and repair, technical support by phone and email, and maintaining field reports and logs. The engineer represents the company professionally in customer interactions and works with Technical Support and Engineering to diagnose and resolve system faults. The role requires 70% regional travel and the ability to lift at least 50 pounds.

Requirements

Technical acumen; an electronics, mechanical, or science/physics background is preferred.
Very good verbal communication skills.
Excellent organizational, typing/keyboarding, and written reporting skills.
Self-discipline and initiative, with the ability to work independently or as part of a team.
Logical and analytical approach to solving complex problems.
Understand and follow all job-site safety policies.
Ability to lift at least 50 pounds.
Ability to travel regionally 70% of the time.
Valid driver’s license.
1–3 years of experience in a technical or customer service position, with technical and customer relations experience to support diverse systems and applications.
An A.S. or B.S. degree in Electronics, Nuclear Engineering, or equivalent is preferred but not required; technical schooling plus 4 or more years of related technical experience may substitute.

Nice To Haves

Knowledge of Mirion (Canberra) products such as High Purity Germanium (HPGe) detectors, Sodium Iodide (NaI) detectors, and Alpha Beta Counting Systems.
Experience with Mirion (Canberra) applications such as Genie 2000, Apex Gamma, Apex In-Vivo, Eclipse, and Apex-Alpha/Beta software.
Database management experience using SQL Server, Crystal Reports, and/or Access.
Knowledge and experience in nuclear physics and radiation principles.
Understanding of Gamma Spectroscopy, Alpha/Beta Counting, and radiation detection principles.
Experience troubleshooting complex systems to resolution at modular and/or component level.
Naval Nuclear Power Program experience.

Responsibilities

Conduct on-site installation of complex nuclear measurement equipment and systems, including setup and configuration of Mirion (Canberra) hardware and software.
Use established testing procedures and training to ensure systems function properly.
Familiarize customers with system hardware, software, and basic operating modes.
Troubleshoot and isolate equipment malfunctions, analyze hardware or software issues, and take corrective action.
Work with Technical Support and Engineering to locate and correct system faults.
Complete field reports and logs documenting work performed and reporting field problems.
Represent the company professionally in customer dealings and create a positive customer experience.
Perform in-house troubleshooting and repair.
Provide technical support by phone and email.

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