Field HVAC Support Tech- West

Lennox International • Riverside, CA

9d

About The Position

The Field HVAC Support Tech supports Commercial HVAC customers across the West Coast territory, with travel to customer sites of up to 75% and a company car provided. Under limited supervision, the role develops and delivers training for customers and technical employees on the installation, maintenance, and repair of HVAC products. The position also troubleshoots technical inquiries, identifies customer needs, and investigates and resolves issues involving RTU and other Commercial HVAC systems.

The role develops, tests, and maintains training courses and materials; establishes course content and learning objectives; and may prepare syllabi, lesson plans, student manuals, and training aids. It reviews problem areas to identify training needs, develops criteria to evaluate training effectiveness, and continuously updates course materials for accuracy and relevance. Training is conducted through a variety of delivery methods. The position may provide direction to entry-level technical trainers.

Requirements

• High school diploma or an equivalent combination of education and experience.
• Typically at least 5 years of relevant training experience and at least 5 years of technical experience.
• Advanced knowledge of assigned products and the application of diagnostic techniques and service aids.
• Knowledge of and ability to apply learning theories in classroom situations.
• Presentation skills using a variety of technologies.
• Strong verbal and written communication skills.
• Some sales ability and a track record of fostering solid customer relationships.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Proficiency in leading WebEx meetings.
• Ability to travel to customer sites in the West Coast territory up to 75%.

Nice To Haves

• Two-year college degree, HVAC degree, or equivalent.

Responsibilities

• Develop and deliver training for customers and technical employees on HVAC product installation, maintenance, and repair.
• Troubleshoot technical inquiries involving Commercial HVAC.
• Identify customer needs for Commercial HVAC.
• Investigate and resolve technical inquiries concerning RTU and other Commercial HVAC systems.
• Develop, test, and maintain training courses and materials.
• Establish course content and student learning objectives.
• Prepare course syllabi, lesson plans, student manuals, and training aids as needed.
• Review problem areas and identify training needs.
• Develop criteria for evaluating the effectiveness of training activities.
• Continuously update course materials to ensure they remain timely and relevant.
• Conduct training using a variety of delivery methods.
• Provide direction to entry-level technical trainers as needed.

Benefits

• Annual bonus in accordance with the applicable company plan.
• Tuition reimbursement.
• Medical, dental, and vision insurance.
• Prescription drug coverage.
• 401(k) retirement plan.
• Short-term disability insurance.
• Eight weeks of paid birthing leave.
• Two weeks of paid bonding leave.
• Life and long-term disability insurance.
• Up to 12 days of paid time off, depending on date of hire and eligibility.
• Up to two paid well-being days, depending on date of hire and eligibility.
• Up to one paid volunteer day, depending on date of hire and eligibility.
• Up to 12 paid holidays, depending on date of hire and eligibility.
• Up to three floating holidays per year, depending on date of hire and eligibility.
• Company car provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED