Field HVAC Support Tech- Central

Lennox International • Cleveland, OH

9d

About The Position

The Field HVAC Support Tech supports commercial HVAC customers and technical employees in the Colorado and Arizona territories. The role operates under limited supervision and involves up to 75% travel to customer sites, with a company car provided. The position develops and delivers training on the installation, maintenance, and repair of HVAC products, troubleshoots technical inquiries, and identifies customer needs for commercial HVAC systems, including RTUs.

The role also develops, tests, and maintains training courses and materials; establishes course content and learning objectives; and may prepare syllabi, lesson plans, student manuals, and training aids. It reviews problem areas and training needs, evaluates training effectiveness, and continuously updates course materials. Training is delivered through a variety of methods, and the role may provide direction to entry-level technical trainers.

Requirements

• High school diploma or an equivalent combination of education and experience.
• Typically at least 5 years of relevant training experience and at least 5 years of technical experience.
• Advanced knowledge of assigned products and diagnostic techniques and service aids.
• Knowledge of learning theories and the ability to apply them in classroom situations.
• Presentation skills using a variety of technologies.
• Strong verbal and written communication skills.
• Some sales ability and a track record of fostering solid customer relationships.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Proficiency in leading WebEx meetings.

Nice To Haves

• Two-year college degree, HVAC degree, or equivalent.

Responsibilities

• Develop and deliver training for customers or technical employees on HVAC product installation, maintenance, and repair.
• Troubleshoot technical inquiries for commercial HVAC products and systems.
• Identify customer needs for commercial HVAC.
• Investigate and resolve technical inquiries for RTU and other commercial HVAC systems.
• Develop, test, and maintain training courses and materials.
• Establish course content and student learning objectives.
• Prepare course syllabi, lesson plans, and student manuals, and coordinate the development of training aids as needed.
• Review problem areas and identify training needs.
• Develop criteria to evaluate the effectiveness of training activities.
• Continuously update course materials to ensure they remain timely and relevant.
• Conduct training using various delivery methods.
• Provide direction to entry-level technical trainers as needed.
• Travel to customer sites within the assigned territory, which includes Colorado and Arizona.

Benefits

• Annual bonus, subject to the applicable company plan.
• Tuition reimbursement.
• Medical, dental, and vision insurance.
• Prescription drug coverage.
• 401(k) retirement plan.
• Short-term disability insurance.
• Eight weeks of paid birthing leave.
• Two weeks of paid bonding leave.
• Life and long-term disability insurance.
• Up to 12 days of paid time off, depending on hire date and eligibility.
• Up to 2 paid well-being days, depending on hire date and eligibility.
• Up to 1 paid volunteer day, depending on hire date and eligibility.
• Up to 12 paid holidays, depending on hire date and eligibility.
• Up to 3 floating holidays per year, depending on hire date and eligibility.
• Company car provided for travel to customer sites.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED