Field Support Tech

CDI • Chicago, IL

2h • $30 - $35

About The Position

CDI is seeking a Field Support Tech to measure existing roof openings and structures, document site conditions, and troubleshoot or repair products at commercial and industrial job sites. The role supports projects from pre-installation measurement and feasibility assessment through on-site troubleshooting, while coordinating with customers, Sales, and Engineering. When field measurement work is complete, the employee may assist the production floor as needed. The position involves travel, working at heights and outdoors in temperatures from 0°F to 100°F, and hands-on work in a manufacturing environment.

Requirements

• At least 2 years of experience in a travel-heavy field position.
• Ability to read, interpret, and work from architectural and construction drawings (blueprints).
• Proficiency with measuring instruments, including tape measures, levels, and laser distance measurement devices.
• Valid driver's license and a clean driving record; the posting also specifies a Real ID.
• Competency with mobile devices, tablets, and basic CAD or sketching software for field documentation.
• Proficient welding experience.
• Excellent communication skills.
• Strong analytical and problem-solving skills.
• Ability to travel as needed.
• Ability to perform hands-on work in a manufacturing environment.
• Ability to influence without direct authority.
• Ability to load, unload, and handle a 65-pound extension ladder.
• Ability to carry a 30-pound tool bag.
• Ability to work in temperatures from 0°F to 100°F.
• Ability to work at heights and on rooftops.
• Ability to talk with customers and coordinate the work needed to fix issues.
• Live in the Chicago metro area.
• Embrace and promote CDI values: FAST, FUN, EASY, COMMUNITY, and GROWTH; demonstrate application of CDI core values.

Nice To Haves

• Welding certifications are preferred.

Responsibilities

• Travel to commercial and industrial job sites to measure existing structures and openings for new product installations, or to repair products on site when needed.
• Prepare detailed field reports, sketches, and photo documentation, including dimensions, obstructions, and structural details.
• Promptly communicate measurement discrepancies, site challenges, and required design modifications to Sales and Engineering.
• Maintain and calibrate measuring and field documentation equipment, including laser distance meters, cameras, and tablets.
• Follow company safety protocols and site-specific safety requirements while performing field duties.
• Assist Sales with technical support, pre-bid site walk-throughs, and project feasibility assessments as needed.
• Assist the production floor as needed after field measurement work is complete.
• Communicate with customers and coordinate what is needed to resolve issues.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed