Field Tech Support

Primary Talent Partners•Milwaukee, WI

1d•Onsite

About The Position

Primary Talent Partners is hiring a Field Tech Support professional for a 3-month W2 contract with a commercial real estate client in Milwaukee, Wisconsin, with potential for extension. The role is in person and supports the client's Digital & Technology department by providing technical support and solutions to internal users, particularly for training sessions and audiovisual needs. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Pay is $31.00–$36.00 per hour. The posting states that the contract has no PTO and no benefits; an ACA-compliant supplemental package is available for enrollment. Candidates must be legally authorized to work in the United States and able to work on Primary Talent Partners' W2 without sponsorship. The position supports training events, desk-side support, end-user technical issues, ticket handling, and hardware distribution across the country. The role calls for customer service, communication, and the ability to follow established procedures while supporting AV equipment and technical systems. A high school diploma with technical experience is listed as the education level needed; a bachelor's degree is preferred, with relevant experience or a combination of education and experience considered.

Requirements

High school diploma with technical experience; a bachelor's degree is preferred, and a combination of education and experience may be considered in lieu of a degree.
1–3 years of IT experience.
5 or more years of customer service experience.
Ability to use established procedures to solve standard audiovisual and technical support problems.
Experience analyzing information and standard practices to make judgments.
In-depth knowledge of Microsoft Office products, such as Word, Excel, and Outlook.
Organizational skills and a strong inquisitive mindset.
Intermediate math skills, including the ability to calculate percentages, fractions, and other financial-related figures.
Strong customer service skills.
Ability to communicate with the client.
Windows 11, Office 365, Intune, Azure Active Directory, and imaging process proficiencies.
Candidates must be legally authorized to work in the United States and able to work on Primary Talent Partners' W2 without sponsorship.

Nice To Haves

Any applicable IT certification.
Willingness to learn.
Team-player mindset.
Ability to collaborate.

Responsibilities

Set up, operate, and support audiovisual equipment for meetings, training sessions, and events.
Maintain and troubleshoot audiovisual systems, including displays, projectors, sound systems, and video conferencing endpoints.
Edit content for documentation of software applications and hardware environments.
Create photographs, drawings, sketches, diagrams, and charts to illustrate documentation.
Conduct research and interviews with technical and business personnel.
Provide ad hoc technical assistance to end users.
Support changes or enhancements to templates and other documentation standards.
Support audiovisual needs for training sessions.
Work with desk-side support and answer technical support issues.
Work and manage support tickets.
Assist with distribution of hardware across the country.
Provide proactive customer service.