COMPUTER SPECIALIST (FIELD SUPPORT TECH)

NEXCOM•Newport, RI

5d•Onsite

About The Position

The Computer Specialist (Field Support Tech) designs, installs, troubleshoots, manages assets, configures, and supports computerized information systems for assigned Navy Exchange activities. The position provides IT services to Navy Exchanges, Navy Lodges, NEX Distribution Centers and warehouses, district offices, and other assigned activities in a region. It supports telecommunications, networks, Point of Sale and RF systems, desktop computing equipment, terminals, printers, multifunction devices, and related peripherals. The position may be based in Newport, Rhode Island, or New London, Connecticut, and requires U.S. citizenship and a valid driver’s license for off-site facility support. The incumbent must maintain current IA and technical certifications required under SECNAV M-5239.2. Candidates who do not have the required certifications may be placed in the position but must obtain them within six months of appointment; failure to do so will result in termination. The position is designated IT-2 (Non-critical Sensitive) and requires a favorable Access National Agency Check and Inquiries (ANACI).

Requirements

U.S. citizenship.
Valid driver's license to support off-site facilities.
Three years of general IT technical work experience demonstrating ability to perform technical or analytical work and coordination involving networking, LAN systems, Point of Sale systems, RF communications/networking, desktop/laptop support, printer repair, and management information systems; alternatively, related academic study above high school may substitute at one year of study for nine months of experience, up to a four-year bachelor's degree in a business/information systems discipline substituting for three years of general experience.
Two years of progressive specialized experience in technical support for one or more of the following: operating systems, databases, Point of Sale, electronic messaging, desktop/laptop systems, printers, applications in retail, financial, distribution/logistics, or human resources, wide area networking, RF networking, or local area network support.
Experience working at a help desk or in a system support position.
Experience using automated tools to track and monitor support activities.
Experience analyzing support activities using automated tools to identify problem and resolution trends and metrics.
Maintain a current IA certification: A+, Network+, SSCP, Security+, GSEC, SCNP, CISA, CISSP, GSE, or SCNA.
Maintain a current technical certification: MCDST, MCTS Windows 7 certification, or a replacement certificate or exam announced by Microsoft for Windows 7 Configuration Exam 680.
Candidates without required certifications must obtain them within six months of appointment; failure to obtain the requirements results in termination.
Obtain a favorable Access National Agency Check and Inquiries (ANACI).

Nice To Haves

NEXCOM preferred IA certification: Network+.

Responsibilities

Provide technical and logistical support, user services, and maintenance for telecommunications, network, Point of Sale, RF, desktop computing, terminal, printer, multifunction device, and related peripheral equipment.
Perform capacity planning and analysis for new and installed networks.
Install and modify network hardware and software.
Install and modify desktop computing hardware and software.
Implement new networks from design through post-installation, including cable plants, installation, and testing.
Document and manage assets for regional networks and IT equipment.
Troubleshoot and repair malfunctioning or down networks and equipment.
Assist with ongoing optimization of regional networks and desktop computing systems.
Assist with minor computer operations maintenance and troubleshooting for Distribution Center mainframes, and support Distribution Center conveyor equipment.
Act as the Code I field point of contact for store and distribution center management.
Provide oral and written reports to the regional lead technician and Field Support Supervisor.
Take technical and operational direction from the NEXCOM Field Support Supervisor and Regional Lead Technician.
Ensure and implement Information Security/Information Assurance policies, principles, and practices in delivery of systems, applications, and services, including hardware and software.
Perform other related duties as assigned.