Field HVAC Support Tech- Central
About The Position
The Field HVAC Support Tech supports Commercial HVAC customers and technical employees across assigned territories in Colorado and Arizona, with travel to customer sites of up to 75%. Under limited supervision, the role develops and delivers training on installation, maintenance, and repair of HVAC products, and troubleshoots technical inquiries involving Commercial HVAC, including RTUs and other systems. The position develops and maintains training courses and materials, establishes course content and learning objectives, and may prepare syllabi, lesson plans, student manuals, and training aids. It also reviews problem areas to identify training needs, evaluates training effectiveness, keeps materials current, and delivers training through various methods. The role may provide direction to entry-level technical trainers.
Requirements
- High school diploma or an equivalent combination of education and experience.
- Typically, at least 5 years of relevant training experience and at least 5 years of technical experience.
- Advanced knowledge of assigned products and the application of diagnostic techniques and service aids.
- Knowledge of and ability to apply learning theories in classroom situations.
- Developed presentation skills using a variety of technologies.
- Strong verbal and written communication skills.
- Some sales ability and a track record of fostering solid customer relationships.
- Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Proficiency in leading WebEx meetings.
Nice To Haves
- A two-year college degree, HVAC degree, or equivalent.
Responsibilities
- Develop and deliver training for customers or technical employees on the installation, maintenance, and repair of HVAC products.
- Troubleshoot technical inquiries for Commercial HVAC.
- Identify customer needs for Commercial HVAC.
- Investigate and resolve technical inquiries for RTUs and other Commercial HVAC systems.
- Develop, test, and maintain training courses and materials.
- Establish course content and student learning objectives.
- Prepare course syllabi, lesson plans, and student manuals, and coordinate the development of training aids as needed.
- Review problem areas and identify training needs.
- Develop criteria to evaluate the effectiveness of training activities.
- Continuously update course materials to ensure they are timely and relevant.
- Conduct training using all methods of delivery.
- Provide direction to entry-level technical trainers as needed.
Benefits
- Annual bonus in accordance with the terms of the applicable company plan.
- Tuition reimbursement.
- Medical, dental, and vision insurance.
- Prescription drug coverage.
- 401(k) retirement plan.
- Short-term disability insurance.
- Eight weeks of paid birthing leave.
- Two weeks of paid bonding leave.
- Life and long-term disability insurance.
- Up to 12 days of paid time off, depending on hire date and eligibility.
- Two paid well-being days, depending on hire date and eligibility.
- One paid volunteer day, depending on hire date and eligibility.
- 12 paid holidays, depending on hire date and eligibility.
- Three floating holidays per year, depending on hire date and eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
