Field HVAC Support- West
About The Position
The Field HVAC Support role is responsible for the West Coast territory and requires up to 75% travel to customer sites. Under limited supervision, the position develops and delivers training for customers or technical employees on the installation, maintenance, and repair of HVAC products. It also troubleshoots and resolves technical inquiries concerning commercial HVAC, including rooftop units (RTUs), and identifies customer needs. The role develops, tests, and maintains training courses and materials; establishes course content and learning objectives; and may prepare syllabi, lesson plans, and student manuals or coordinate the development of training aids. It reviews problem areas to identify training needs, develops criteria to evaluate training effectiveness, continually updates course materials, and conducts training through various delivery methods. The position may provide direction to entry-level technical trainers.
Requirements
- High school diploma or an equivalent combination of education and experience.
- Typically, at least 5 years of relevant training experience and at least 5 years of technical experience.
- Advanced knowledge of assigned products and the application of diagnostic techniques and service aids.
- Knowledge of and ability to apply learning theories in classroom situations.
- Developed presentation skills using a variety of technologies.
- Strong verbal and written communication skills.
- Some sales ability and a track record of fostering solid customer relationships.
- Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Proficiency in leading WebEx meetings.
Nice To Haves
- Two-year college degree, HVAC degree, or equivalent.
Responsibilities
- Develop and deliver training on HVAC product installation, maintenance, and repair for customers or technical employees.
- Troubleshoot technical inquiries related to commercial HVAC.
- Identify customer needs for commercial HVAC.
- Investigate and resolve technical inquiries for RTUs and other commercial HVAC systems.
- Develop, test, and maintain training courses and materials.
- Establish course content and student learning objectives.
- Prepare course syllabi, lesson plans, and student manuals, and coordinate development of training aids as needed.
- Review problem areas and identify training needs.
- Develop criteria for evaluating the effectiveness of training activities.
- Continuously update course materials to ensure they remain timely and relevant.
- Conduct training using all methods of delivery.
- Provide direction to entry-level technical trainers as needed.
Benefits
- Annual bonus in accordance with the terms of the applicable company plan.
- Tuition reimbursement.
- Medical, dental, and vision insurance.
- Prescription drug coverage.
- 401(k) retirement plan.
- Short-term disability insurance.
- Eight weeks of paid birthing leave.
- Two weeks of paid bonding leave.
- Life and long-term disability insurance.
- Up to 12 days of paid time off per year, depending on date of hire and eligibility.
- Two paid well-being days per year, depending on date of hire and eligibility.
- One paid volunteer day per year, depending on date of hire and eligibility.
- Twelve paid holidays per year, depending on date of hire and eligibility.
- Three floating holidays per year, depending on date of hire and eligibility.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
