Field Support Engineer

TekWissen•Pearl River, NY

4d•Onsite

About The Position

The Field Support Engineer will support a project assessing and upgrading or replacing Windows 10 workstations with Windows 11 computers. The role includes evaluating hardware and software readiness, preparing systems to enterprise standards, installing and configuring business, laboratory, and instrument-control software, and migrating approved configurations and data. The engineer will verify connectivity and functionality, troubleshoot workstation and peripheral issues, coordinate with vendors and internal teams, and support users during post-upgrade verification. The position is an onsite, six-month temporary assignment in Pearl River, New York, and requires participation in scheduled deployment activities as needed.

Requirements

3–5 years of relevant IT support, desktop engineering, systems support, or infrastructure experience.
Strong Windows 10 and Windows 11 troubleshooting experience.
Experience with Windows workstation installation, configuration, and administration.
Software installation and troubleshooting skills.
Hardware and peripheral troubleshooting skills.
Knowledge of Windows device drivers and Device Manager.
Knowledge of Active Directory and domain-joined workstation concepts.
Network troubleshooting fundamentals, including TCP/IP, DNS, DHCP, and network shares.
Knowledge of user and group permissions and local security concepts.
Application and operating-system compatibility troubleshooting skills.
Fundamentals of backup, restoration, and data migration.
Ability to interpret technical documentation and execute defined technical procedures.
Strong documentation and technical communication skills.
Ability to troubleshoot independently and escalate appropriately.
Ability to work with application owners, infrastructure teams, vendors, and end users.
Ability to work onsite and support scheduled deployment activities as required.

Responsibilities

Assess existing Windows 10 workstations to determine Windows 11 upgrade or replacement requirements.
Capture and maintain workstation asset, operating system, application, peripheral, interface, and other project assessment information.
Assess hardware and software readiness and identify compatibility concerns requiring remediation or vendor confirmation.
Support replacement of legacy workstations and build, configure, and prepare Windows 11 computers to approved enterprise standards and project procedures.
Install and configure business, laboratory, instrument-control, and supporting software using approved packages and vendor documentation.
Support migration of approved application configurations, local data, instrument configurations, communication settings, and other system components.
Verify workstation connectivity to instruments, peripherals, network resources, servers, databases, printers, file shares, and required services.
Troubleshoot Windows, drivers, services, application installations, networks, permissions, device communications, and peripheral compatibility.
Coordinate with software and instrument vendors to confirm compatibility, supported versions, installation requirements, licensing, drivers, and upgrade procedures.
Support pre-upgrade backups and ensure recovery or rollback provisions are available before production changes.
Execute upgrades and replacements according to approved procedures, change controls, work instructions, and project schedules.
Support Active Directory and domain integration and applicable enterprise security and endpoint-management requirements.
Coordinate with infrastructure and cybersecurity teams on endpoint configuration, security agents, network and firewall requirements, access groups, and enterprise services.
Support application owners and end users with post-upgrade functional verification.
Work with Validation and Quality resources to support qualification and validation of validated or regulated systems.
Document assessments, implementation activities, configurations, issues, resolutions, and completion status in project tracking systems.
Identify and escalate technical risks, compatibility concerns, dependencies, and blockers to the project technical lead.
Follow approved SOPs, work instructions, change-management procedures, data-integrity and cybersecurity requirements, and applicable GxP practices.
Participate in project meetings, technical reviews, knowledge-transfer sessions, and deployment planning.
Maintain project status and communicate system readiness, blockers, vendor dependencies, and deployment outcomes to project leadership.
Support multiple workstation upgrades according to project priorities while maintaining quality and minimizing disruption to laboratory and business operations.