Software Systems Field Support Engineer/Representative

HII's Mission Technologies division•Syracuse, NY

5d•$76,822 - $115,000

About The Position

HII Mission Technologies is seeking a technically skilled, software-focused Field Support Engineer / Representative to support deployment, integration, operation, troubleshooting, and demonstration of advanced Electromagnetic Warfare (EW) software capabilities. The role serves as a technical bridge between the GRIMM software engineering team and operational users, applying knowledge of Linux-based systems, networking, software configuration, scripting, diagnostics, and application troubleshooting in laboratory, integration, training, demonstration, and field environments. The position works closely with software developers, systems engineers, EW subject-matter experts, program management, and government customers to ensure GRIMM capabilities are properly configured, integrated, understood, and employed during customer events and operational demonstrations. Travel is approximately 40% CONUS/OCONUS. The role requires the ability to obtain and maintain a U.S. Government Secret security clearance.

Requirements

At least 5 years of relevant experience with a bachelor’s degree in a related field; or 3 years with a related master’s degree; or an associate’s degree and 9 years of relevant experience. Relevant professional experience may be considered in lieu of formal degree requirements where appropriate.
Ability to obtain and maintain a U.S. Government Secret security clearance.
Experience with Linux operating systems, preferably command-line administration and troubleshooting.
Experience installing, configuring, deploying, and troubleshooting software applications.
TCP/IP networking and network troubleshooting experience.
Experience with Python, Bash, PowerShell, or comparable scripting.
Ability to read and interpret application and operating-system logs.
Experience with SSH/SCP/SFTP and other common remote-administration tools.
Experience with software configuration and version management.
Basic understanding of software development and release lifecycles.
Experience troubleshooting distributed or networked software systems.
Ability to distinguish between application, operating-system, network, configuration, and hardware-related failures.
Familiarity with Git or similar source/version-control systems.
Experience using issue-tracking and collaboration environments such as Jira, Confluence, GitLab, or comparable tools.
Strong technical documentation and communication skills.
Ability to travel approximately 40% CONUS/OCONUS for integration events, exercises, demonstrations, and customer activities.

Nice To Haves

CompTIA certification (Sec+, Network+, CCNA) and/or Red Hat Certified System Administrator (RHCSA).
Previous experience as a Field Support Engineer, Systems Integration Engineer, DevSecOps Engineer, Software Support Engineer, Mission Systems Engineer, or technically oriented FSR.
Experience supporting DoD software-intensive R&D or rapid-prototyping programs.
Experience deploying developmental software into operational or representative field environments.
Familiarity with Agile software development and working directly with development teams.
Active Secret clearance or higher.
Python scripting for automation, diagnostics, data processing, or system integration.
Linux system administration in Ubuntu, Red Hat/RHEL, Rocky Linux, or comparable environments.
Docker/containerized applications and basic container troubleshooting.
Git/GitLab and CI/CD concepts.
REST APIs, JSON, XML, message-based interfaces, or other machine-to-machine integration mechanisms.
VMware or other virtualization environments.
Network analysis using Wireshark/tcpdump.
SQL or basic database administration/querying.
Cybersecurity hardening and secure software configuration.
Software deployment in disconnected, restricted, classified, or bandwidth-constrained environments.
Distributed/networked sensor systems.
Software-defined radio or RF/EW applications.
Data visualization, signal-processing applications, or geospatial/user-interface software.
DoD tactical networks, mission systems, or C2 environments.
Background in electromagnetic/electronic warfare, SIGINT/ELINT, electromagnetic warfare support, spectrum monitoring/management, RF sensing, geolocation and direction-finding, software-defined radio, distributed sensor systems, intelligence or mission-processing software, or DoD command-and-control or tactical software systems.

Responsibilities

Install, configure, update, and validate GRIMM software applications and associated services across development, integration, demonstration, and field environments.
Diagnose application failures, software configuration issues, service failures, communications problems, data-flow issues, and software/hardware interface problems.
Perform routine Linux administration, including process and service management, permissions, file systems, networking, software packages, system logs, and configuration files.
Support deployment and verification of software releases, patches, configuration updates, and mission-specific builds; verify installation integrity and document deployed configurations.
Collect and analyze application, operating-system, network, and system logs to identify root causes and provide actionable information to software engineering teams.
Configure and troubleshoot IP-based communications between GRIMM components, sensors, user interfaces, and external systems using SSH, ping, traceroute, tcpdump/Wireshark, and related utilities.
Develop or modify basic Python, Bash, PowerShell, or similar scripts to automate configuration, deployment, diagnostics, data management, and system-support tasks.
Support integration of GRIMM software with RF/EW sensors, external data sources, networks, command-and-control applications, and government or third-party systems.
Configure and operate GRIMM capabilities during integration events, demonstrations, exercises, experimentation, and operational assessments; troubleshoot issues in real time.
Execute acceptance procedures, regression checks, system health checks, and operational workflows after software updates or configuration changes.
Provide hands-on instruction to operators and technical users on software operation, configuration, startup and shutdown, mission workflows, troubleshooting, and basic system administration.
Reproduce field-discovered software issues, collect logs and diagnostic artifacts, document conditions and reproduction steps, and coordinate resolution with software and systems engineering teams.
Document software defects, field observations, enhancement requests, and integration issues in the program’s issue-tracking/configuration-management environment.
Develop and maintain installation procedures, configuration guides, troubleshooting procedures, operator documentation, release notes, quick-reference materials, and field-support knowledge.
Serve as an onsite technical representative communicating with government operators, engineers, and program personnel while coordinating with the GRIMM development team.