Systems Engineer (Enterprise Software Support)

PSI CRO

1d • Onsite

About The Position

PSI is seeking a knowledgeable, proactive, and self-motivated Systems Engineer to join its global but closely-knit Systems Development team. The team works on in-house projects that include web and desktop applications, ERP and BPM systems, document management systems, and AI initiatives. The role provides technical support for enterprise applications, troubleshoots application issues, and participates in testing and implementation to help ensure smooth business operations. The position is full-time and based in Almaty or elsewhere in Kazakhstan; remote work from outside Kazakhstan is not supported.

Requirements

• University or college degree in Computer Science or IT.
• Solid technical background.
• Experience supporting business applications, software platforms, or enterprise systems.
• Experience creating SQL queries.
• Excellent communication and collaboration skills.
• Strong analytical skills.
• Ability and desire to work in a service-oriented, customer-focused environment.

Nice To Haves

• Prior experience in systems analysis.
• Experience with Jira Service Desk and Confluence, or similar products.
• Experience in systems development and systems validation.
• Testing background, including preparing test cases and executing test scripts.

Responsibilities

• Provide Tier 2 and Tier 3 support for off-the-shelf software packages.
• Install Tier 3 and certain Tier 4 information systems and conduct user training.
• Install and support specialized systems, such as special warehouse systems.
• Monitor company software updates and new releases, and recommend migration when necessary.
• Track new software releases that may be of interest to the company and recommend purchases.
• Update the validation status of information systems subject to CFR 21 Part 11.
• Study project-specific IT equipment provided by company clients, conduct required user training, and provide ongoing equipment support.
• Conduct regular technical audits in company departments to check compliance with PSI standards for use of specialized equipment and Tier 3–4 systems.

Benefits

• Intensive induction program.
• Technical and industry-related training for an optimal start and continuous development.
• Friendly and supportive atmosphere in a committed team.
• International environment with colleagues around the world.
• Opportunities to quickly see the results of your work.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree