Field Support Asst - BGE - Perry Hall, MD

Military Spouse Corporate Career Network • Perry Hall, MD

11d • Onsite

About The Position

The Field Support Assistant answers telephone and radio inquiries from field supervisors and crews and arranges solutions to job-site problems. The role coordinates work with government agencies, other utilities, contractors, customers, and personnel in other departments, and handles complaints and requests. It receives customer and contractor calls about work progress and service dates, and may make commitments for service installation when a supervisor is absent.

The position prepares daily work-location sheets, distributes meter and job orders, tracks construction progress, determines availability of special tools and equipment, and verifies and corrects company and contractor daily work reports. It prepares time reports and maintains vacation schedules, overtime and absence summaries, and call-in rosters. It orders supplies and materials, verifies stock for scheduled construction, prepares store, hauling, and shop orders and store credits, and inventories office supplies.

The assistant serves as custodian of office records; maintains medical absence, occupational injury, and illness records and coordinates medical absence records with Environmental, Health & Safety. The role checks completed field jobs for procedural completeness, forwards paperwork, maintains job files, and inputs and audits work management systems. It operates a video display terminal, personal computer, and other office machines. The position may require emergency response and overtime, including callout overtime, consistent with the Labor Agreement.

Requirements

• High school diploma or equivalent.
• Over two years of related work experience, or an equivalent combination of formal education/training and experience.
• Ability to interpret maps and perform clerical functions according to established procedures.
• Ability to communicate effectively.
• Ability to operate a personal computer.
• Satisfactory completion of the Clerical Testing Battery.
• Ability to write, speak, read, comprehend, and communicate clearly and accurately in English.
• Willingness and ability to work overtime regularly and availability for callout overtime when required, consistent with the Labor Agreement.

Nice To Haves

• Basic knowledge of distribution systems, materials, tools, and construction standards.
• Basic knowledge of computer systems, including Asset Suite 8, Documentum, GIS, and Mobile Maps.

Responsibilities

• Answer telephone and radio inquiries from field supervisors and crews and arrange solutions to job-site problems.
• Coordinate work and handle complaints and requests with government agencies, other utilities, contractors, customers, and other departments.
• Receive calls about work progress and service dates; make commitments for service installation when a supervisor is absent.
• Prepare daily work-location sheets and distribute meter and job orders.
• Keep records of construction progress and determine the availability of special tools and equipment.
• Verify and correct company and contractor daily work reports.
• Prepare time reports and maintain vacation schedules, overtime and absence summaries, and weekly call-in rosters.
• Order supplies and materials, verify stock for scheduled construction, prepare store, hauling, and shop orders and store credits, and inventory stationery and office supplies.
• Maintain office records, medical absence records, occupational injury and illness records, and coordinate medical absence records with Environmental, Health & Safety.
• Review, check, and correct completed field jobs for procedural completeness and forward related paperwork to the proper destination.
• Maintain files of job reports and records and input and audit work management computer systems.
• Operate a video display terminal, personal computer, and other office machines.
• Work during emergencies and be available for required overtime and callout overtime, consistent with the Labor Agreement.
• Perform other duties as assigned.

Benefits

• Annual bonus of 4% for eligible positions.
• 401(k) match and annual company contribution.
• Medical, dental, and vision insurance.
• Life and disability insurance.
• Paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave, and bonding/primary caregiver or parental leave.
• Employee Assistance Program and mental and emotional support resources.
• Wellbeing programs, including tuition reimbursement, adoption and surrogacy assistance, and fitness reimbursement.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED