Branch Leader - Perry Hall

APGFCU•Perry Hall, MD

4d•$74,000 - $125,800

About The Position

The Branch Leader is responsible for leading, developing, and managing day-to-day operations of a full-service branch. The role directs branch personnel, including assistant branch leaders, platform staff, and tellers, with a focus on lending, membership growth, training, employee development, business development, and service and sales management. The Branch Leader oversees daily staff activities and ensures the implementation of and adherence to branch policies, procedures, and federal regulations. The position manages operational, physical, human capital, reputational, and business risks; safeguards members, employees, branch assets, and transactions; and ensures accurate branch settlement, cash management, recordkeeping, and reporting. It also leads branch performance and employee development, oversees member service and sales activities, works to grow branch profitability and membership, and supports community and business-development efforts. The role requires a bachelor's degree in a related field or equivalent experience, at least five years of financial institution experience in branch operations management, and a substantial lending background. The advertised annual compensation range is $74,000 to $125,800, with offers based on experience and education. APGFCU offers medical and dental coverage, vision, retirement and insurance benefits, leave, and other benefits.

Requirements

Bachelor's degree in Business Administration, Management, Finance, or a related field, or equivalent experience substituted for the degree.
At least 5 years of financial institution experience in branch operations management.
Demonstrated success in a quality service-oriented banking environment with a substantial lending background.
Strong leadership, motivation, and managerial skills; professional demeanor; integrity and ethical standards.
Understanding and application of effective selling strategies and techniques.
Ability to work as a team player in a dynamic, hands-on environment.
Strong organization and attention to detail, including the ability to manage multiple tasks on tight deadlines.
Strong problem-solving, prioritization, and decision-making skills.
Positive, resourceful, and flexible approach.
Familiarity with branch administrative procedures, business computer operations, and verifying and documenting financial transactions.
Supervisory, analytical, human relations, communication, and organizational skills.
Ability to meet the stated physical demands, with reasonable accommodations where applicable.

Responsibilities

Lead, develop, and manage day-to-day branch operations and branch performance.
Manage operational, physical, human capital, reputational, and business risks; protect member assets and ensure branch security.
Implement and ensure compliance with regulatory guidelines, branch policies and procedures, federal regulations, and dual-control requirements.
Ensure accurate daily branch settlement, cash management, and maintenance of branch records, reports, and statistics.
Delegate authority as appropriate, maintain operational efficiency, and ensure the branch's physical appearance meets standards; report building safety or maintenance concerns.
Evaluate work quality, resolve errors promptly, and take corrective action when results are inadequate.
Lead and coordinate the work of up to 15 direct reports, including staff performing account opening, business banking, product promotion, teller activities, and loan interviews and closings.
Attract, onboard, coach, and develop team members; manage performance, provide feedback, recommend development or disciplinary actions, and address employee relations with relevant leaders and Human Resources.
Direct the Assistant Branch Leader and assign and schedule personnel to support efficient branch operations.
Promote continuous learning for self and staff and communicate goals, operational changes, and updates to employees.
Develop annual branch budgets with the Regional Branch Leader or AVP Branch Strategy & Operations and keep expenses within approved budgets.
Identify operational efficiencies and contribute to continuous improvement.
Build member loyalty through consultative interactions and solutions that help members build wealth; respond to and resolve member service concerns and escalations.
Lead and implement the branded sales process; optimize sales practices through meetings, tracking, coaching, observations, inspections, and follow-up.
Grow branch profitability through member acquisition, loan growth, and deposit growth, and coordinate branch efforts to achieve monthly goals.
Coach employees on consultative selling and service and sales activities, assess their work, and enforce established performance standards.
Prepare and review monthly standards tools with each branch employee.
Promote APGFCU through community involvement, business associations, outreach events, and open enrollments; collaborate with Business Development Directors to support awareness and membership growth.
Support continued due diligence on business banking relationships.
Complete applicable training and comply with federal regulations and APGFCU policies and procedures relevant to the position.
Perform other related duties as assigned or associated with the role.