Field Support Asst - BGE - Perry Hall, MD

VetJobs • Perry Hall, MD

12d • Onsite

About The Position

The Field Support Assistant answers telephone and radio inquiries from field supervisors and crews and arranges solutions to job-site problems. The role coordinates work with government agencies, other utilities, contractors, customers, and personnel in other departments, and responds to complaints and requests. It receives customer and contractor calls about work progress and service dates, and makes commitments for service installation when a supervisor is absent.

The position prepares daily work-location sheets; distributes meter and job orders; tracks construction progress; checks the availability of special tools and equipment; verifies and corrects daily work reports; and prepares time reports, vacation schedules, overtime and absence summaries, and call-in rosters. It orders supplies and materials, confirms stock for scheduled construction, prepares store, hauling, and shop orders and store credits, and maintains office supply inventories and records.

The role also maintains records related to medical absences, occupational injuries, and illnesses, coordinating medical absence records with Environmental, Health & Safety. It checks completed field jobs for procedural completeness, routes paperwork, maintains job-report files, and enters and audits information in work-management computer systems. It operates a video display terminal, personal computer, and other office machines. The employee is required to work during emergencies and may be required to respond to emergency events.

Requirements

• High school diploma or equivalent.
• Over two years of related work experience, or an equivalent combination of formal education/training and experience.
• Demonstrated ability to interpret maps and perform a variety of clerical functions according to established procedures.
• Demonstrated ability to communicate effectively.
• Ability to operate a personal computer.
• Satisfactory completion of the Clerical Testing Battery.
• Ability to write, speak, read, comprehend, and communicate clearly and accurately in English.
• Willingness and ability to work overtime regularly and availability for callout overtime when required, consistent with the Labor Agreement.

Nice To Haves

• Basic knowledge of distribution systems, materials, tools, and construction standards.
• Basic knowledge of computer systems, including Asset Suite 8, Documentum, GIS, and Mobile Maps.

Responsibilities

• Answer telephone and radio inquiries from field supervisors and crews and arrange solutions to job-site problems.
• Coordinate work and handle complaints and requests by contacting government agencies, other utilities, contractors, customers, and personnel in other departments.
• Respond to customer and contractor inquiries about work progress and service dates, and make service-installation commitments when a supervisor is absent.
• Prepare daily work-location sheets, distribute meter and job orders, and keep records of construction progress.
• Determine whether special tools and equipment are available for scheduled work.
• Verify Company and contractor daily work reports and make corrections when necessary.
• Prepare time reports for service-center field and office personnel; maintain vacation schedules, weekly overtime and absence summaries, and weekly call-in rosters.
• Order supplies and materials from the central warehouse using a PC; verify stock for scheduled construction; prepare store, hauling, and shop orders and store credits.
• Maintain stationery and office-supply inventories and act as custodian of office records.
• Maintain medical absence, occupational injury, and illness records, coordinating medical absence records with Environmental, Health & Safety.
• Review, check, and correct completed field-job reports for procedural completeness and forward paperwork to the proper destination.
• Maintain files of job reports and records, and enter and audit information in work-management computer systems.
• Operate a video display terminal, personal computer, and other office machines.
• Work during emergencies and respond to emergency events when required.
• Perform other duties as assigned.

Benefits

• Hourly pay of $29.08, with rates determined in accordance with the candidate’s skills, qualifications, experience, or collective bargaining agreement.
• Annual bonus of 4% for eligible positions.
• 401(k) match and annual company contribution.
• Medical, dental, and vision insurance.
• Life and disability insurance.
• Paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave, bonding/primary caregiver leave, or parental leave.
• Employee Assistance Program and resources for mental and emotional support.
• Wellbeing programs, including tuition reimbursement, adoption and surrogacy assistance, and fitness reimbursement.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED