Field Supervisor

Allied Universal•Tinley Park, IL

About The Position

Allied Universal is hiring a Field Supervisor to support operations for remotely managed accounts. The role performs on-site supervision of Security Professionals and helps ensure site coverage at all times. The Field Supervisor works closely with Operations Managers on a day-to-day basis to supervise remote service delivery.

Requirements

High school diploma or equivalent.
Meet applicable state or local licensing requirements, which may be required before employment.
Valid driver’s license and at least one year of driving experience.
No major driving violations within the last 36 months.
No more than one at-fault accident in the last 24 months.
No more than one minor moving violation in the last 24 months.
No combination of one at-fault accident and one minor moving violation in the last 24 months.
At least three years of professional protective service experience, such as security.
Ability to write effective, concise reports in legible handwriting.
Ability to use good independent judgment and discretion.
Outstanding oral and written communication skills.
Ability to interact successfully at all levels of the organization, including with clients.
Demonstrated ability to take initiative, prioritize multiple competing assignments, and manage deadlines effectively.

Nice To Haves

Experience in scheduling, operations management, or other security-industry leadership functions.
Prior experience in the security industry, law enforcement, and/or military.
Working knowledge of Microsoft Office applications.

Responsibilities

Visit assigned post locations regularly to monitor performance, address daily operational issues, communicate policy changes and company information, adjust staffing schedules as needed, and inspect posts for professional image and quality standards.
During post inspections, ensure officers maintain appropriate hygiene and uniforms, post-order manuals and training information are current, and posts are properly maintained, clean, and organized.
Conduct on-the-job training with site supervision for new employees or when post orders change, including post orientation, review of orders and routine responsibilities, and instruction on emergency responses and specific client needs.
Respond to shift call-offs by identifying replacements or standing post until replacements arrive, and assist the Scheduler with scheduling for call-offs or other site changes.
Identify personnel issues, including payroll issues, employee relations complaints, and other concerns, and refer them to the Operations Manager and/or Corporate Human Resources Director; prepare reports or assist with investigations as directed.
Administer counseling or disciplinary actions only when specifically directed by the Branch Manager and/or Corporate Human Resources Director; do not independently make or initiate such decisions.
Distribute information to posts as directed by Branch or Corporate office, obtain signed acknowledgements or other documents when needed, and return documents to the appropriate office.
Respond to client or site emergencies and ensure appropriate communication with Operations and/or the Branch Manager.

Benefits

Medical insurance
Dental insurance
Vision insurance
Basic life insurance
AD&D insurance
Retirement plan
Disability insurance
Eight paid holidays annually
Five sick days
Four personal days
Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.