Field Supervisor

A Family of Brands•Nashville (Goodlettsville), TN

13d

About The Position

The Field Supervisor (FS) supervises field operations teams, including GDI employees and subcontractors. The role covers project scheduling, training installers and subcontractors, monitoring work progress and expenses, measuring jobs, obtaining permits, supporting crews as they start and finish jobs, completing service calls, and meeting with customers to review difficult or complicated jobs. The Field Supervisor also helps maintain branch quality and meets performance expectations related to revenue projections, quality, project timelines, customer service, training, and online reviews.

Requirements

At least 10 years of experience in construction field operations, focused on sunrooms, doors, and windows.
Understand all product lines and be able to diagnose and correct service problems.
Good problem-solving skills.
Competence and proficiency using technology.
Strong organizational skills and the ability to think on one's feet.
A proactive approach to managing customer, employee, and subcontractor interactions and company expectations.
Ability to work within the organization to deliver win-win solutions for customers and employees or subcontractors.

Responsibilities

Maintain branch quality standards.
Measure jobs.
Check jobs for potential installation problems before work begins.
Review concerns with the Installation Supervisor and Regional Operations Manager.
Review contracts with customers.
Diagnose and/or perform service work.
Install jobs as needed.
Train employees and subcontractors.
Ensure crews understand the job details and load the proper materials and equipment on their trucks.
Oversee Lead Installers and Apprentices and train them on proper procedures.
Obtain building permits as required.
Review the schedule with the Installation Supervisor.
Monitor work progress and expenses.
Help crews start and finish jobs.
Complete service calls and meet with customers about difficult or complicated jobs.
Meet performance expectations for branch revenue projections, 90-day branch quality, project timelines, customer service survey scores of 90% or better, training milestones, and online reviews for 30% of installed jobs.
Perform other duties as assigned.