Field Store Associate

Sherwin-Williams•Odessa, TX

5d•Onsite

About The Position

The Field Store Associate is primarily responsible for driving and increasing sales at a Lowe’s store. The role involves engaging customers in the Paint and Pro departments, generating customer leads, implementing sales and marketing programs, providing customer service, and managing merchandising. The associate helps ensure client satisfaction, stays current on product features, and maintains product quality and visual standards. This is a part-time position at Lowe’s Store #2962 in Odessa, Texas. The schedule includes weekdays, afternoons, and weekends, is based on business needs, and may change. The work involves customer contact, which may include minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other items of value. The employer states that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without requiring employment-visa sponsorship now or in the future.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.

Nice To Haves

High school diploma or GED.
At least one year of experience in delivery, retail, or customer service.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Valid, unrestricted driver’s license.
Ability to read, write, comprehend, and communicate in more than one language, including Spanish.

Responsibilities

Drive sales growth and deliver training to Lowe’s associates while maintaining service and merchandising standards.
Provide excellent sales service and customer satisfaction.
Assist customers in person by determining their needs and presenting appropriate products and services.
Build productive relationships and trust with wholesale and retail customers.
Maintain Pro customer color files.
Tint and mix products to customer specifications as needed.
Maintain store appearance and inventory practices, including the color wall and back stock.
Maintain knowledge of products to make effective customer recommendations.
Facilitate in-person customer connections between the Paint and Pro desks.
Provide in-store Pro Desk paint support for real-time customer needs, Lowe’s Pro Sales, paint program execution, and promotional events.
Promote and represent Sherwin-Williams and Valspar brand standards and product strengths to Lowe’s associates, customers, and contractors.
Follow and achieve monthly, quarterly, and yearly sales goals.
Assist Sales Representatives in generating sales leads by interacting with customers.
Train Lowe’s associates on product knowledge and application methods.
Complete eLearning modules.
Keep HR Cloud trainings up to date and compliant.