Field Solutions Specialist - West

Roche • Indianapolis, IN

4d • Onsite

About The Position

The Field Solutions Specialist (FSS) is a field-based regional automation applications expert within the Roche Support Network. The role supports customers throughout the operational lifecycle of Roche automation solutions and serves as the primary regional expert for workflow, applications, and automation systems. The specialist builds trusted relationships with laboratory leadership and provides consultative guidance on workflow, specimen flow, operational efficiency, middleware integration, and application utilization to maximize customers’ automation investments.

The position owns post-go-live workflow support following implementation and Hypercare, including ongoing consultation and primary support for standard cobas 8100 and non-complex RDA systems. It conducts workflow assessments, recommends operational improvements, coordinates follow-up visits and health assessments, and supports implementation planning, validation, readiness, customer education, and transition to long-term operations. The role also partners with cross-functional teams, resolves regional post-go-live workflow and application issues, and helps develop regional automation capability through coaching and mentoring.

This is a field-based role covering the Southwest region (HI, SD, AZ, NM, TX, AS, OK), with 50–75% travel across the region. The ideal candidate resides in Phoenix or Austin/Dallas, preferably within 40 miles of a major airport. A company car is provided; relocation benefits are not available. The expected salary range based on the primary location of Texas is $86,800–$161,200, with actual pay determined by relevant factors. A discretionary annual bonus may be available based on individual and company performance.

Requirements

• Bachelor’s degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology, or Clinical Laboratory, or equivalent work experience.
• Three years of experience implementing and evaluating complex laboratory, IT products, or medical diagnostic products.
• Strong understanding of laboratory workflow, automation operations, and customer consultation.
• Strong communication and relationship-building skills.
• Strong customer consultative skills, including advanced scientific knowledge, exceptional customer engagement, and ability to foster strong customer relationships.
• Ability to travel 50–75% across the Southwest region.

Nice To Haves

• Demonstrated experience supporting Roche automation solutions or equivalent platforms and laboratory operations.
• Experience supporting cobas 8100 and RDA solutions.
• Implementation, field applications, or field support experience.
• Residence in Phoenix or Austin/Dallas, preferably within 40 miles of a major airport.

Responsibilities

• Serve as the primary regional workflow, application, and automation expert for Roche automation systems and build trusted advisor relationships with laboratory leadership.
• Provide consultative guidance on workflow, specimen flow, operational efficiency, middleware integration, and application utilization.
• Conduct workflow assessments, recommend operational improvements, and lead customer workflow optimization after implementation.
• Support standardization of workflow best practices across assigned accounts.
• Own post-go-live workflow support following implementation and Hypercare, including ongoing consultation and primary support for standard cobas 8100 and non-complex RDA systems.
• Coordinate follow-up visits, workflow reviews, optimization activities, and operational health assessments.
• Partner with cross-functional teams to coordinate regional automation support activities.
• Maintain advanced knowledge of automation software functionality and distinguish workflow, software, hardware, and infrastructure issues for appropriate routing.
• Support implementation teams with planning, workflow validation, readiness assessments, customer education, and transition to long-term operational ownership.
• Resolve post-go-live workflow and application issues within the region, identify technical risks, and escalate when necessary.
• Coach FAS personnel on automation workflow fundamentals and coordinate effectively with stakeholders on workflow and hardware.
• Contribute to regional automation competency development through coaching and mentoring.

Benefits

• Company car provided.
• A discretionary annual bonus may be available based on individual and company performance.
• Benefits are available as detailed at the link provided in the posting; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level