Field Solutions Specialist - Northeast

Roche • Indianapolis, IN

3d • Onsite

About The Position

The Field Solutions Specialist (FSS) is a regional automation applications expert within Roche’s Support Network, supporting customers throughout the operational lifecycle of Roche automation solutions. The role serves as the primary regional workflow, application, and automation expert, building trusted relationships with laboratory leadership and advising customers on workflow, specimen flow, operational efficiency, middleware integration, and application utilization.

The specialist assesses workflows, recommends operational improvements, leads post-implementation optimization, and supports consistent workflow practices across assigned accounts. The role owns post-go-live workflow support following implementation and Hypercare, including ongoing consultation and primary support for standard cobas 8100 and non-complex RDA systems. It also coordinates follow-up visits, workflow reviews, optimization activities, and operational health assessments; supports implementation planning, validation, readiness, education, and transition to ongoing ownership; and resolves regional post-go-live workflow and application issues while identifying and escalating risks.

The position partners with cross-functional teams and contributes to regional capability development by coaching and mentoring colleagues. It is field-based in the Northeast territory, covering NYC Metro, Long Island, New Jersey, and Pennsylvania, with 50–75% travel across the region. The ideal candidate resides in the Northeast, NYC Metro, New Jersey, or Philadelphia areas, preferably within 40 miles of a major airport. A company car is provided; relocation benefits are not available.

Requirements

• Bachelor’s degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology, or Clinical Laboratory, or equivalent work experience.
• Three years of experience implementing and evaluating complex laboratory, IT, or medical diagnostic products.
• Strong understanding of laboratory workflow, automation operations, and customer consultation.
• Strong communication and relationship-building skills.
• Strong customer consultative skills, including advanced scientific knowledge, exceptional customer engagement, and the ability to foster strong customer relationships.
• Ability to travel 50–75% across the Northeast region.
• The ideal candidate resides in the Northeast region, NYC Metro, New Jersey, or Philadelphia areas, preferably within 40 miles of a major airport.

Nice To Haves

• Demonstrated experience supporting Roche automation solutions or equivalent platforms and laboratory operations.
• Experience supporting cobas 8100 and RDA solutions.
• Implementation, field applications, or field support experience.

Responsibilities

• Serve as the primary regional workflow, application, and automation expert for Roche automation systems, building trusted advisor relationships with laboratory leadership.
• Provide consultative guidance on workflow, specimen flow, operational efficiency, middleware integration, and application utilization to maximize customer automation investments.
• Perform workflow assessments, recommend operational improvements, and lead customer workflow optimization activities following implementation.
• Support standardization of workflow best practices across assigned accounts.
• Assume primary post-go-live workflow ownership following implementation and Hypercare, providing ongoing consultation and primary support for standard cobas 8100 and non-complex RDA systems.
• Coordinate follow-up visits, workflow reviews, optimization activities, and operational health assessments.
• Partner with cross-functional teams to coordinate regional automation support activities.
• Maintain advanced knowledge of automation software functionality and distinguish workflow, software, hardware, and infrastructure issues for appropriate routing.
• Support implementation teams with planning, workflow validation, readiness assessments, customer education, and transition to long-term operational ownership.
• Resolve post-go-live workflow and application issues within the region, identifying technical risks and escalating when necessary.
• Coach FAS personnel on automation workflow fundamentals and coordinate workflow and hardware support with stakeholders.
• Contribute to regional automation competency development through coaching and mentoring.

Benefits

• A company car is provided.
• A discretionary annual bonus may be available based on individual and Company performance.
• The position qualifies for company benefits; details are available through the benefits link in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level