Field Solutions Specialist - Northeast

Roche • Indianapolis, DC

3d • Onsite

About The Position

The Field Solutions Specialist (FSS) is a regional automation applications expert within the Roche Support Network, supporting customers throughout the operational lifecycle of Roche automation solutions. The role serves as the primary regional workflow, application, and automation expert and builds trusted-advisor relationships with laboratory leadership. It provides consultative guidance on workflow, specimen flow, operational efficiency, middleware integration, and application utilization to help customers maximize their automation investments.

The specialist conducts workflow assessments, recommends operational improvements, leads post-implementation workflow optimization, and supports standardization of best practices across assigned accounts. Following implementation and Hypercare, the specialist assumes primary post-go-live workflow ownership, including ongoing consultation and primary support for standard cobas 8100 and non-complex RDA systems. The role coordinates follow-up visits, workflow reviews, optimization activities, and operational health assessments; supports implementation planning, workflow validation, readiness assessments, customer education, and transition to long-term operational ownership; and resolves regional post-go-live workflow and application issues while identifying and escalating risks as needed.

The position partners with cross-functional teams and coaches and mentors FAS personnel to strengthen regional automation capability and improve workflow and hardware coordination. It is field-based in the Northeast territory (ME, NH, VT, MA, RI, CT, NY, PA, DE, MD, DC, and VA), with 50–75% regional travel. The ideal candidate resides in Boston, Hartford, Baltimore, or Washington, D.C., preferably within 40 miles of a major airport. A company car is provided. Relocation benefits are not available.

Requirements

• Bachelor’s degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology, or Clinical Laboratory, or equivalent work experience.
• At least 3 years of experience implementing and evaluating complex laboratory, IT, or medical diagnostic products.
• Strong understanding of laboratory workflow, automation operations, and customer consultation.
• Strong communication and relationship-building skills.
• Strong customer consultative skills, including advanced scientific knowledge, exceptional customer engagement, and the ability to foster strong customer relationships.
• Ability to travel 50–75% across the region.

Nice To Haves

• Demonstrated experience supporting Roche automation solutions or equivalent platforms and laboratory operations.
• Experience supporting cobas 8100 and RDA solutions.
• Implementation, field applications, or field support experience.
• Residence in Boston, MA; Hartford, CT; Baltimore, MD; or Washington, D.C., preferably within 40 miles of a major airport.

Responsibilities

• Serve as the primary regional workflow, application, and automation expert for Roche automation systems and build trusted-advisor relationships with laboratory leadership.
• Provide consultative guidance on workflow, specimen flow, operational efficiency, middleware integration, and application utilization.
• Conduct workflow assessments, recommend operational improvements, and lead post-implementation customer workflow optimization.
• Support standardization of workflow best practices across assigned accounts.
• Assume primary post-go-live workflow ownership following implementation and Hypercare, including ongoing consultation and primary support for standard cobas 8100 and non-complex RDA systems.
• Coordinate follow-up visits, workflow reviews, optimization activities, and operational health assessments.
• Coordinate regional automation support with cross-functional teams, including ISAs, FAS, FES, AICs, FSIRs, DSEs, Sales, RSS, Consulting, and Digital.
• Maintain advanced knowledge of automation software functionality and distinguish workflow, software, hardware, and infrastructure issues for appropriate routing.
• Support implementation teams with planning, workflow validation, readiness assessments, customer education, and transition to long-term operational ownership.
• Resolve regional post-go-live workflow and application issues, identify technical risks before they affect customer operations, and escalate when necessary.
• Coach FAS personnel on automation workflow fundamentals and collaborate with stakeholders to improve workflow and hardware coordination.
• Contribute to regional automation competency development through coaching and mentoring.

Benefits

• Company car provided.
• A discretionary annual bonus may be available based on individual and Company performance.
• Benefits are referenced through a link in the posting; specific benefits are not listed.
• Relocation benefits are not available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level