Field Solutions Specialist - West
About The Position
The Field Solutions Specialist (FSS) is a regional automation applications expert within the Roche Support Network, providing customer support across the operational lifecycle of Roche automation solutions. The role serves as a trusted advisor to laboratory leadership, offering consultative guidance on workflow, specimen flow, operational efficiency, middleware integration, and application utilization to maximize customer automation investments. The specialist performs workflow assessments, recommends improvements, leads post-implementation optimization, and supports consistent workflow best practices across assigned accounts. Following implementation and Hypercare, the FSS assumes primary post-go-live workflow ownership, providing ongoing consultation and primary support for standard cobas 8100 and non-complex RDA systems. The position is field-based in the Southwest region (HI, SD, AZ, NM, TX, AS, and OK), with 50–75% regional travel. The ideal candidate resides in Phoenix or Austin/Dallas, preferably within 40 miles of a major airport. A company car is provided; relocation benefits are not available.
Requirements
- Bachelor’s degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology, or Clinical Laboratory, or equivalent work experience.
- At least 3 years of experience implementing and evaluating complex laboratory, IT, or medical diagnostic products.
Nice To Haves
- Demonstrated experience supporting Roche automation solutions or equivalent platforms and laboratory operations.
- Experience supporting cobas 8100 and RDA solutions.
- Implementation, field applications, or field support experience.
- Strong understanding of laboratory workflow, automation operations, and customer consultation.
- Strong communication and relationship-building skills.
- Strong customer consultative skills, including advanced scientific knowledge, exceptional customer engagement, and the ability to foster strong customer relationships.
Responsibilities
- Serve as the primary regional workflow, application, and automation expert for Roche automation systems and build trusted advisor relationships with laboratory leadership.
- Provide consultative guidance on workflow, specimen flow, operational efficiency, middleware integration, and application utilization.
- Conduct workflow assessments, recommend operational improvements, and lead customer workflow optimization after implementation.
- Support standardization of workflow best practices across assigned accounts.
- Assume primary post-go-live workflow ownership following implementation and Hypercare, including ongoing consultation and primary support for standard cobas 8100 and non-complex RDA systems.
- Coordinate follow-up visits, workflow reviews, optimization activities, and operational health assessments.
- Partner with cross-functional teams to coordinate regional automation support activities.
- Maintain advanced knowledge of automation software functionality and distinguish workflow, software, hardware, and infrastructure issues for appropriate routing.
- Support implementation teams with planning, workflow validation, readiness assessments, customer education, and transition to long-term operational ownership.
- Resolve post-go-live workflow and application issues within the region, identify technical risks, and escalate when necessary.
- Coach FAS personnel on automation workflow fundamentals and coordinate effectively with stakeholders on workflow and hardware.
- Contribute to regional automation competency development through coaching and mentoring.
Benefits
- Company car provided.
- A discretionary annual bonus may be available based on individual and Company performance.
- The position qualifies for company benefits detailed at the provided benefits link.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
