Field Services Support Coordinator - (OCP26417)

TMEIC Corporation Americas • Brookshire, TX

3d

About The Position

Coordinate warranty claim documentation, shipping instructions, and related field service activities to support timely warranty processing for the Company. The role maintains warranty records, reviews claims for completeness, arranges warranty-related shipments, communicates claim and shipment updates, and supports field service operations through coordination with clients, suppliers, field engineers, TSE team members, and internal teams. Warranty determinations and concerns are handled or escalated under the direction of the Field Services Support Specialist or supervisor.

The role also carries general employee responsibilities, including completing assigned work, advising the manager, providing early notice of delivery issues, collaborating across teams, exemplifying Company Core Values, complying with company policies and applicable laws, recommending improvements, and using business tools and processes effectively.

Requirements

• High school diploma or equivalent via education and/or work experience.
• 1 year of experience in field service, technical coordination, client support, or a related technical environment.
• 1 year of experience in warranty administration.
• Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts.
• Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills.
• Demonstrated continuous improvement in areas of responsibility.
• Proficiency in Microsoft Word, Excel, PowerPoint, Access, and Outlook.
• Availability to travel domestically and internationally up to 15%, sometimes with limited notice.

Nice To Haves

• 2 years' experience in field engineering, client support, development, or testing of photovoltaic inverters in field or laboratory environments.
• Bachelor of Science in electrical, mechanical, or a related engineering field.
• Proficiency in Japanese and English, both oral and written.
• Working knowledge of ISO 9001:2015 quality management standards.
• Experience with warranty claims, shipping coordination, technical documentation, or field service records.

Responsibilities

• Enter and maintain warranty claim information, correspondence, and supporting documentation in designated systems and files.
• Review warranty claim files for completeness and request missing information from the TSE team, clients, suppliers, and internal contacts as directed.
• Issue shipping instructions for warranty-related items in collaboration with the Field Services Support Specialist.
• Communicate claim status, missing information, and shipment updates to the Field Services Support Specialist or supervisor.
• Apply warranty and non-warranty determinations under the direction of the Field Services Support Specialist or supervisor.
• Escalate technical, client, supplier, or documentation concerns to the Field Services Support Specialist or supervisor for review.
• Prepare routine warranty-related reports or summaries as requested.
• Coordinate with clients, suppliers, field engineers, TSE team members, and internal teams as directed to facilitate field service operations.
• Complete tasks assigned by the manager, provide the manager with best advice, and give earliest notice when work cannot be delivered as specified.
• Cooperate and collaborate with peers and interact cross-organizationally as specified by the manager.
• Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment.
• Comply with company policies, practices, and procedures, and applicable regulations and laws.
• Proactively recommend viable improvements and ensure effective utilization of business tools and processes.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED