Field Services Coordinator

Hamilton County•Cumberland, RI

12d•Onsite

About The Position

The Field Services Coordinator serves Community Corrections by supervising and investigating program participants, developing treatment plans, and monitoring and documenting compliance. The role assesses participant risk and needs, uses those results to create individual treatment plans, monitors attendance and progress, manages a caseload, and helps participants obtain required treatment and education services. The coordinator reviews and enforces court orders, conducts surveillance and site monitoring, documents compliance or violations, and maintains case files and computer records. Other duties include installing and maintaining electronic monitoring equipment, verifying participant schedules, conducting searches and substance testing, supporting participant intake, serving as a liaison to participants and employers, preparing court documents, and testifying in court. The coordinator monitors participant fee payments, may cover duties for other department personnel, stays current on developments in community corrections, and serves on 24-hour emergency call. The position reports directly to the Team Leader (Programs). Work takes place in an office, at job and activity sites, and while driving. Evening work is regular; extended or weekend hours and occasional out-of-town travel, sometimes overnight, are also required.

Requirements

Baccalaureate degree in criminal justice, sociology, or a related area, or an equivalent combination of education and experience.
Possess or be able to obtain required certifications and training within the department’s specified timeframe, including first responder/CPR, response to resistance, verbal de-escalation, and disease control.
Working knowledge of and ability to apply local, state, and federal regulations, department policies and procedures, and legal terminology used in the department and criminal justice system.
Working knowledge of and ability to follow employer and department personnel policies and work rules, including attendance, safety, drug-free workplace, and personal conduct requirements.
Working knowledge of standard English grammar, spelling, and punctuation, and ability to communicate effectively orally and in writing with coworkers, County departments, program participants, the Department of Corrections, and employers, with sensitivity to professional ethics, gender and cultural diversity, and disabilities.
Ability to communicate with internal and external providers and maintain productive, professional, pro-social relationships with participants and employees.
Ability to express empathy appropriately and de-escalate potentially volatile situations between participants.
Ability to follow written and oral instructions from a supervisor and respond appropriately to constructive criticism.
Ability to use assigned equipment, including a two-way radio, electronic monitoring equipment, alcosensor, handcuffs, OC spray, and baton.
Ability to operate office equipment, including a telephone, copier, printer, calculator, pager, fax machine, and cellular telephone.
Ability to provide public access to department information or maintain confidentiality of department records according to state requirements.
Ability to work independently and as part of a team with minimum supervision and maintain respectful working relationships.
Ability to regularly work evening hours; occasionally work extended and/or weekend hours; occasionally travel out of town, sometimes overnight; and serve on 24-hour emergency call.
Possess a valid Indiana driver’s license and demonstrate a safe driving record.
Begin the three-shot Hepatitis B vaccination series and subsequent training within 10 days of initial job assignment, or provide documentation of prior vaccination. A temporary medical declination of up to six months requires a completed form and prevents the employee from duties involving potential exposure until vaccination can begin or resume.
Ability to perform the stated physical activities and work in environments that may involve exposure to potentially violent or hostile participants and blood-borne pathogens or other potentially infectious diseases.

Responsibilities

Assess participants’ risks and needs and develop an individual treatment plan for each participant.
Monitor program attendance, treatment-plan compliance, and overall participant progress.
Manage caseloads, time, and work demands effectively.
Supervise, assist, and monitor program participants.
Review and execute court orders and ensure participant compliance.
Conduct surveillance and visit, monitor, and document job and activity sites; report violations and maintain records.
Help participants obtain treatment and education services identified in their plans.
Install and maintain electronic monitoring equipment and initiate repairs as needed.
Enter participants’ daily activity schedules and verify scheduled activities.
Search participants, their homes, and property for contraband according to prescribed procedures; test for drugs and alcohol, including collecting urine samples and operating alcosensor tests.
Assist with participant intake by completing forms, explaining program rules and contract terms, and executing contracts.
Maintain accurate, current case files and document pertinent information from contacts.
Liaise with participants and employers by explaining policies, answering questions, mediating conflicts, and resolving problems.
Prepare court files and documents concerning participant progress and testify in court proceedings.
Maintain knowledge of applicable rules, regulations, developments, technology, and trends through professional publications and periodic training, seminars, or conferences.
Monitor participant fee payments and participate in collection efforts.
Periodically perform duties for other department personnel in their absence.
Serve on 24-hour call for emergencies and perform related duties as assigned.