Field Services Supervisor

GardaWorld•Chattanooga, TN

6d•Onsite

About The Position

The Field Services Supervisor oversees daily security services in Chattanooga, Tennessee, ensuring high standards and representing GardaWorld as a provider of contract security services. The role builds credibility and strong relationships with clients and employees, serving as the main point of contact and regularly addressing client concerns, providing updates, and supporting satisfaction. The supervisor visits client sites throughout the market and inspects supervisors and security officers to ensure compliance and proficiency. The position participates in recruiting, training, and developing staff; assists with staffing schedules, budgets, and payroll; and maintains knowledge of post specifications, emergency procedures, and client policies. It also ensures compliance with regulations, contracts, and agreements, recommends improvements to service quality and efficiency, and follows progressive discipline for corrective actions. The schedule is 40 hours per week, with availability for all shifts, weekends, holidays, and duties outside standard working hours as needed.

Requirements

Authorized to work in the United States.
High school diploma or equivalent.
A minimum of one year of management experience.
Reliable transportation for travel to various client sites.
Valid driver's license and a driving record that meets company vehicle and insurance eligibility standards.
Availability for duties on an as-needed basis outside standard working hours.
Ability to work independently with minimal supervision.
Threat assessment and risk management skills.
Knowledge of incident response and emergency procedures.
Proficiency with security technology, including CCTV, access control, and alarm systems.
Problem-solving and conflict-resolution skills.
Active listening and rapid responsiveness.
Knowledge of industry regulations, contracts, and policies.
Attention to detail and reporting accuracy.
Motivation and team engagement skills.
Continuous quality improvement mindset.

Responsibilities

Supervise daily security services to ensure high standards.
Build and maintain strong relationships with clients and employees, acting as the main point of contact.
Meet regularly with clients to address issues, provide updates, and ensure satisfaction.
Participate in recruiting, training, and developing staff.
Visit and inspect supervisors and security officers to ensure compliance and proficiency.
Maintain thorough knowledge of post specifications, emergency procedures, and client policies.
Assist in developing staffing schedules, budgets, and payroll.
Ensure compliance with all regulations, contracts, and agreements.
Recommend improvements for efficiency and service quality.
Follow progressive discipline for corrective actions.
Perform other duties as assigned.
Travel daily to client sites within the market.