Field Services Supervisor

GardaWorld • Chattanooga, TN

1d

About The Position

GardaWorld is hiring a Field Services Supervisor in Chattanooga, Tennessee, to oversee security services and serve as the primary link between the organization and its clients. The supervisor represents GardaWorld and is responsible for delivering high-quality customer service, maintaining client relationships, and ensuring service standards and compliance. The role involves daily travel to client sites within the market and requires availability across all shifts, including weekends and holidays, as well as outside standard working hours when needed.

Requirements

• Authorized to work in the United States.
• High school diploma or equivalent.
• At least one year of management experience.
• Reliable transportation for travel to various client sites.
• Valid driver's license and a driving record that meets company vehicle and insurance eligibility standards.
• Availability to perform duties on an as-needed basis outside standard working hours.
• Ability to work independently with minimal supervision.
• Skills in threat assessment and risk management.
• Knowledge of incident response and emergency procedures.
• Proficiency with security technology, including CCTV, access control, and alarm systems.
• Problem-solving and conflict-resolution skills.
• Active listening and rapid responsiveness.
• Knowledge of industry regulations, contracts, and policies.
• Attention to detail and reporting accuracy.
• Motivation and team engagement skills.
• Continuous quality improvement mindset.

Responsibilities

• Supervise daily security services to ensure high standards.
• Build and maintain strong relationships with clients and employees, acting as the main point of contact.
• Meet regularly with clients to address issues, provide updates, and ensure satisfaction.
• Participate in recruiting, training, and developing staff.
• Visit and inspect supervisors and security officers to ensure compliance and proficiency.
• Maintain thorough knowledge of post specifications, emergency procedures, and client policies.
• Assist in developing staffing schedules, budgets, and payroll.
• Ensure compliance with regulations, contracts, and agreements.
• Recommend improvements to efficiency and service quality.
• Follow progressive discipline for corrective actions.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with employer matching contributions
• Paid time off (PTO)
• Paid holidays
• Disability coverage
• Life insurance options
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED