Operations Supervisor, Field Services

SFC Payroll•Quincy, IL

About The Position

The Operations Supervisor supports CF Rail Services and drives the day-to-day performance of railcar repair operations. The role leads repair projects from customer coordination through completion, combining hands-on operational leadership with financial accountability to deliver safe, high-quality, environmentally responsible work and strong business results. The supervisor also develops and motivates a high-performing team through employee development, succession planning, and ongoing coaching, empowering site personnel to achieve strategic business objectives.

Requirements

Associate degree or equivalent technical education.
Proficiency in Microsoft Office Suite and BRC/shop operating systems.
Strong phone and in-person customer service skills.
Collaborative team player.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite and ADP Workforce Now for timekeeping.
Basic AAR auditor training.
AAR Advanced Auditor certification.
Basic finance and accounting knowledge, including KPIs, budgeting, margins, and income statements.
Proven leadership experience.
Effective interviewing skills.
Ability to conduct effective performance reviews.
Lean Six Sigma experience.
Participation in management-assigned training.
Ability to perform work involving standing, stooping, bending, kneeling, reaching, climbing, crawling, and crouching in strained and awkward positions for prolonged periods, at heights up to 20 feet.
Ability to use hands, legs, and arms to climb vertical ladders to staging or suspended platforms.
Ability to lift, carry, and set up equipment and components weighing up to 50 lbs.
Must be medically certified to wear a respirator and able to wear one for prolonged periods.

Responsibilities

Model CFRS core values and foster communication, empowerment, and continuous improvement.
Lead safety initiatives and enforce railcar safety procedures.
Supervise 1–20 employees servicing railcars to meet quality, safety, customer, and schedule requirements.
Manage workforce performance to meet or exceed budgeted operational and financial goals.
Plan and supervise production to meet priorities and customer needs on time.
Perform in-process quality inspections.
Communicate site performance to maintain efficient production flow.
Apply technical expertise and problem-solving skills to ensure quality repairs.
Train, coach, and motivate staff to maintain workforce efficiency.
Ensure accurate and timely completion of required and regulatory documents.
Enforce timekeeping, quality, safety, and site rules, taking corrective action as needed.
Support hiring, recognition, development, discipline, training, and termination.
Coordinate with all repair facility functions.
Maintain materials and supplies needed for safe, efficient, and cost-effective operations.
Coordinate reporting with customers, engineers, estimators, vendors, material supervisors, and site management.
Ensure compliance with CFRS and applicable safety, environmental, labor, and transportation regulations.
Coordinate repairs to meet customer, CFRS, and regulatory quality standards.
Support community projects that enhance local living standards.
Assist with bids and quotes for railcar repair projects.
Manage customer expectations, satisfaction, and agreed production goals.
Ensure proactive maintenance of site assets.

Benefits

Annual incentive bonus based on financial and personal performance throughout the plan year.
Comprehensive medical, dental, and vision insurance, including HSA and FSA accounts with employer contributions toward HSA.
Company-paid disability and life insurance.
401(k) plan with company match and additional end-of-year funding.
Paid vacation time based on tenure, personal time, sick days, and summer half days for certain roles.
10 paid holidays annually.
Paid parental leave and a monetary gift toward a 529 education account for new parents.
Confidential Employee Assistance Program.
Training and tuition reimbursement.
Community service opportunities and charity match opportunities.
Employee recognition programs and celebrations.