Field Services Specialist & Local Registration Authority (LRA)

NTT DATA Services•Newport News, VA

9d•$68,520 - $102,780•Onsite

About The Position

NTT DATA is seeking a Field Services Specialist & Local Registration Authority (LRA) to join its delivery team in Newport News, Virginia. This hybrid role provides identity, credential, and access management services along with hands-on technical support to campus end users. The position supports identity validation, account administration, smartcard lifecycle services, digital certificate management, and field and desktop services to help maintain a secure and efficient IT environment. It requires strong customer service skills, technical versatility, and knowledge of access management processes and desktop support operations. The position includes reimaging and troubleshooting computers, supporting device refreshes and break/fix requests, resolving enterprise application and authentication issues, and documenting work in the enterprise ticketing system. It also performs identity verification and account administration, manages digital certificates, and supports smartcard provisioning and maintenance while following credentialing, identity validation, and chain-of-trust requirements. The starting pay range is $68,520–$102,780. Actual compensation depends on relevant experience, technical skills, and other qualifications. The position may also be eligible for incentive compensation based on individual or company performance. Company benefits include medical, dental, and vision insurance with an employer contribution; flexible spending or health savings accounts; life and AD&D insurance; short- and long-term disability coverage; paid time off; employee assistance; a 401(k) program with company match; and additional voluntary or legally required benefits.

Requirements

At least 5 years of technical support, application support, field services, or desktop support experience.
Current IAT Level II certification, such as CompTIA Security+.
Active Secret clearance and ability to upgrade to Top Secret with SSBI.

Nice To Haves

Bachelor’s degree in Information Technology, Cybersecurity, or a related field.

Responsibilities

Reimage laptops and desktops using Windows 10/11 and specialized system images.
Troubleshoot hardware, software, operating system, and network connectivity problems.
Support recurring and ad-hoc device refresh cycles, asset rollouts, and break/fix requests.
Diagnose and resolve issues involving enterprise applications, domain authentication, endpoint agents, and productivity tools.
Escalate issues to Tier II/III teams when appropriate while retaining ownership through resolution.
Document work performed in the enterprise ticketing system.
Verify identities for account-related requests and confirm sponsor authorization before taking action.
Manage digital certificate lifecycle activities, including issuance, suspension, restoration, and revocation.
Provision and deprovision Windows and Unix accounts on schedule, including creating, modifying, disabling, and deleting accounts.
Perform account maintenance, including password resets, account unlocks, and group membership updates.
Assign and provision new smartcards, renew expiring certificates, reset or unblock smartcard PINs, and replace damaged or lost cards.
Serve as an LRA and ensure compliance with credentialing policies, identity validation standards, and chain-of-trust requirements.