Field Services Specialist I

Luxor Scientific LLC•San Antonio, TX

About The Position

The Field Services Specialist manages specimen collection supplies; assembles and enters test requisition data into the laboratory information system; assists patients and/or client staff with specimen collection; prepares and ships specimens to the laboratory; and prints and delivers test results to the client, as related to testing provided by Luxor. Federal regulations restrict the specialist from performing other tasks without prior manager approval. The specialist must be able to fully process up to four specimens per hour and manage multiple specimens at different stages of completion. During peak demand, specimens and identifying information may be accumulated for processing during lower-demand periods. Idle time is used to gather chart notes and medical-necessity documentation and prepare requisitions and collection supplies for upcoming specimens. The position works one day per week with no weekends in a clinic or group medical practice environment. Work may involve exposure to communicable disease or body fluids, and may include supervised and observed urine drug specimen collection, with an observer of the same gender as the person providing the specimen. The specialist must comply with applicable HIPAA and HITECH privacy and security requirements and the Anti-Kickback Statute. The role is limited to the specified tasks related to laboratory specimen collection and processing; additional clerical or medical functions are not to be performed.

Requirements

One year of specimen collector experience in a physician practice, medical clinic, or hospital setting.
One year of phlebotomy experience.
High school diploma or equivalent.
Basic knowledge of medical terminology.
Basic knowledge of personal computers and proficiency with Microsoft Word, Excel, and Outlook.
Ability to work under pressure while maintaining accuracy and professionalism.
Effective and professional oral and written communication skills.
Professional client service principles and practices.
Ability to fully process up to four specimens per hour and manage multiple specimens at various stages.
Ability to perform the stated physical demands, including occasionally lifting and/or moving up to 40 pounds.

Responsibilities

Greet patients promptly, courteously, and helpfully.
Follow specimen collection procedures from collection through shipping.
Complete test requisitions and obtain patient and provider signatures accurately and completely.
Collect and attach supplemental documentation, such as insurance card copies, credit-card-on-file forms, chart notes, and medical-necessity forms, as appropriate.
Obtain specimens and label them correctly.
Package specimens correctly for transport.
Maintain inventory of specimen collection and shipping supplies and order supplements as needed.
Clock in and out of Luxor’s timekeeping system consistently and accurately, and accurately report holiday hours and paid time off when applicable.
Check email regularly and complete requests for missing information.
Meet deadlines in a multifunctional task environment.
Follow all safety regulations and procedures.
Perform other duties as assigned, subject to applicable regulatory limits and prior manager approval.
Adhere to applicable HIPAA and HITECH privacy and security requirements.
Adhere to the Anti-Kickback Statute and perform only tasks related to collection or processing of laboratory specimens.