Field Specialist, Field Services Support

Ricoh • Chicago, IL

6d

About The Position

The Field Specialist services, troubleshoots, and repairs advanced office equipment at customer locations throughout the Southern Chicago area. This hands-on role involves working independently, solving technical problems, and providing outstanding customer service. The specialist manages a designated service territory, inventory, and customer relationships, while also providing technical support and guidance to other technicians.

Requirements

• At least 3 years of field service or related technical experience.
• Technical school training or equivalent experience.
• At least one industry certification.
• Strong electro-mechanical and troubleshooting skills.
• Excellent communication and customer service abilities.
• Valid driver's license and ability to travel throughout the territory.
• Ability to lift up to 50 lbs. and move equipment as needed.
• Frequent standing, walking, bending, and lifting.
• Daily travel to customer locations.

Responsibilities

• Diagnose, repair, and maintain multifunction printers, copiers, and related office technology.
• Manage a designated service territory, inventory, and customer relationships.
• Provide technical support and guidance to other technicians.
• Identify equipment upgrade and service opportunities.
• Complete service documentation and administrative tasks accurately.
• Deliver exceptional customer service and resolve technical issues efficiently.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed