Field Service Training Specialist

Subaru•Portland, OR

4d•$40 - $46

About The Position

Works with Field Service Training Managers (FSTMs) in all aspects of technical training delivery and supports the development of apprentice technicians through facilitation, coaching, and feedback. The role helps improve retailer technical knowledge, profitability, warranty performance, buyback prevention, customer satisfaction, loyalty, and retention. It maintains communication with internal and external contacts to support retailer technician education, local Subaru-U engagement, field quality assurance, facility and inventory management, and asset management. The specialist facilitates selected instructor-led courses and oversees Skills Assessments; prepares training vehicles, classrooms, and labs; visits retailers, service managers, and Subaru-U schools with FSTMs; and prepares for and hosts Training Planning meetings. The role responds to questions about scheduling and technical training topics, reports feedback on course quality and retailer engagement, and builds relationships with industry and community organizations to stay current on automotive trends, vehicle conditions, repair methods, and diagnostic information. It also maintains the Area Training Center's resources, vehicles, tools, and equipment as directed by FSTMs. The specialist is expected to learn from FSTMs to perform these duties independently and develop professional relationships with Subaru headquarters, field operations, retailers, schools, vendors, landlords, and other relevant organizations. This full-time position requires 50% travel, including support for other Area Training Centers, organizational meetings, local retailer and school visits, board and association meetings, and regional and national training events. The recruiting base salary range is $39.74–$46.15 per hour. The role is bonus-eligible.

Requirements

Instructional and course evaluation skills.
Ability to prioritize multiple projects.
Strong conflict resolution and creative thinking skills.
Strong organization, planning, and time management skills.
Strong background in hands-on automotive repair and diagnosis.
Ability to work in a team environment.
Excellent verbal and written communication skills and ability to communicate with internal and external contacts.
Ability to give and receive constructive feedback and direction.
Ability to operate vehicles in a shop environment and follow established safety guidelines.
ASE Automobile & Light Truck Certifications (A1–A8), Master Automobile Technician, required.
ASE Auto Maintenance and Light Repair Certification (G1), required.
ASE xEV Electrical Safety Awareness Certification, Level 1, required.
Bachelor's degree required, or an associate degree and equivalent work experience in lieu of a bachelor's degree.
At least 4–6 years of teaching or automotive-related work experience is required when qualifying with an associate degree in lieu of a bachelor's degree.
Able to lift up to 75 pounds and move equipment and training aides weighing up to 400 pounds while complying with appropriate OSHA lifting standards and equipment requirements.
Able to drive a manual-transmission vehicle.
Able to maintain facilities in compliance with applicable Subaru, ISO, and EPA recycling standards or laws.

Nice To Haves

ASE Advanced Engine Performance Specialist Certification (L1).
ASE Light Duty Hybrid/Electric Vehicle Specialist Certification (L3).
ASE Advanced Driver Assistance Systems (ADAS) Specialist Certification (L4).
ASE xEV Technician Electrical Safety Certification, Level 2.

Responsibilities

Facilitate selected instructor-led courses at Area Training Centers and oversee Skills Assessments.
Prepare vehicles, classrooms, and lab areas for technical training classes.
Visit retailers, service managers, and Subaru-U schools in coordination with Field Service Training Managers.
Prepare for and host Training Planning meetings.
Answer questions about class scheduling and technical training topics, including metrics, training paths, and goal setting.
Provide upper-level management with feedback on course quality, retailer engagement, and perceived retailer value.
Build connections with internal and external groups to stay current on industry trends, vehicle conditions, repair methods, and diagnostic information.
Maintain the operational condition of the Area Training Center, including resources, vehicles, tools, and equipment; perform cleaning, inventory, and repairs as required and directed by FSTMs.
Learn to perform the listed duties unsupervised and develop professional relationships with Subaru headquarters, Field Operations, retailers, Subaru-U schools, industry and community organizations, vendors, landlords, and other entities critical to ATC operations.
Introduce Subaru's brand, products, operations, and technology to automotive schools through annual targeted training of vocational instructors at national vocational and ASE Educational Foundation seminars.
Travel to support other Area Training Centers and attend organizational meetings, retailer, board, association, and school meetings, and regional and national training events.