Field Service Training Specialist

Subaru•Portland, OR

About The Position

Works with Field Service Training Managers (FSTMs) in all aspects of technical training delivery. The specialist cultivates apprentice technicians’ growth through facilitation, coaching, and feedback, helping improve retailer technical knowledge, profitability, warranty performance, customer satisfaction, loyalty, and retention. The role maintains communication with internal and external contacts in support of retailer technician education, local Subaru-U engagement, field quality assurance, facility and inventory management, and asset management. The specialist facilitates selected instructor-led courses at Area Training Centers (ATCs), oversees Skills Assessments, prepares training vehicles and learning spaces, visits retailers and Subaru-U schools in coordination with FSTMs, and hosts Training Planning meetings. The role also responds to questions about class scheduling and technical training topics, shares feedback with management, builds industry relationships to stay informed about vehicle conditions and repair and diagnostic developments, and maintains ATC resources, vehicles, tools, and equipment. The specialist is expected to learn from FSTMs to perform the duties independently and build professional relationships across Subaru of America, Field Operations, retailers, schools, vendors, landlords, and community and industry organizations. The role also supports automotive education by introducing Subaru products, technology, and operations to vocational schools through instructor training at national vocational and ASE Educational Foundation seminars.

Requirements

Instructional and course evaluation skills.
Ability to prioritize multiple projects.
Strong conflict-resolution and creative-thinking skills.
Strong organization, planning, and time-management skills.
Strong background in hands-on automotive repair and diagnosis.
Ability to work in a team environment.
Excellent verbal and written communication skills, including the ability to communicate with internal and external contacts.
Ability to give and receive constructive feedback and direction.
Ability to operate vehicles in a shop environment and follow established safety guidelines.
ASE Automobile & Light Truck Certifications (A1–A8), Master Automobile Technician, required.
ASE Auto Maintenance and Light Repair Certification (G1), required.
ASE xEV Electrical Safety Awareness Certification, Level 1, required.
Bachelor’s degree required, or an associate’s degree and equivalent work experience in lieu of a bachelor’s degree.
At least 4–6 years of teaching or automotive-related work experience is required when qualifying through the associate’s degree and equivalent-work-experience route.
Able to lift up to 75 pounds and move equipment and training aids weighing up to 400 pounds in compliance with applicable OSHA lifting standards and equipment.
Able to drive a manual-transmission vehicle.
Able to travel 50% of the time.

Nice To Haves

ASE Advanced Engine Performance Specialist Certification (L1).
ASE Light Duty Hybrid/Electric Vehicle Specialist Certification (L3).
ASE Advanced Driver Assistance Systems (ADAS) Specialist Certification (L4).
ASE xEV Technician Electrical Safety Certification, Level 2.

Responsibilities

Facilitate selected instructor-led courses at Area Training Centers and oversee Skills Assessments.
Prepare vehicles, classrooms, and lab areas for technical training classes.
Visit retailers, service managers, and Subaru-U schools in coordination with the Field Service Training Manager(s).
Prepare for and host Training Planning meetings.
Answer questions about class scheduling and technical training topics, including metrics, training paths, and goal setting.
Provide upper-level management with feedback on course quality, retailer engagement, and perceived retailer value.
Build connections with internal and external industry groups to stay current on industry trends, vehicle conditions, repair methods, and diagnostic information.
Maintain the operational condition of Area Training Center resources, vehicles, tools, and equipment, including cleaning, inventory, and repairs, as directed by the FSTM(s).
Learn to perform the role’s duties independently and develop professional relationships among Subaru headquarters, Field Operations, retailers, Subaru-U schools, vendors, landlords, and community and industry organizations.
Introduce Subaru’s brand, products, operations, and technology to automotive schools through targeted annual training for vocational instructors at national vocational and ASE Educational Foundation seminars.
Support other Area Training Center needs and attend organizational, retailer, board, association, school, regional, and national training events.