Field Service Technician - Louisiana

Sims Limited•La Vergne, TN

About The Position

Sims Lifecycle Services (SLS) is seeking a Field Service Technician for the Richland Parish, Louisiana area. The technician performs service activities at SLS client locations, including equipment de-installation, data destruction and eradication, data capture for hardware and components, and packaging and palletization of equipment for transfer to an SLS or subcontractor site. The role balances technical responsibilities with physical work and accurate documentation. The technician works with and under the supervision of the SLS Field Services Supervisor or Lead Technician, and reports to the Field Service Operations Manager. The position may involve work in an office or a non-climate-controlled warehouse, and requires travel to different client projects or an SLS location. SLS describes its purpose as responsible, environmentally sustainable recycling and aims to operate safely, minimize waste, and protect the environment.

Requirements

At least 2 years of experience in one or more of the following: server de-installations, server management, IT equipment de-installations, or IT hardware management.
Proficiency with the Microsoft Office Suite.
Excellent documentation skills.
Excellent attention to detail.
Consistently present oneself in a professional manner.
Reliable transportation and ability to travel to other SLS and client sites.
Ability to take on new assignments as needed regardless of existing workload.
Ability to work under deadlines and related stresses in a timely manner.

Responsibilities

Work with the client’s technicians and follow all on-site and SLS service standard operating procedures.
De-install serialized equipment from racks and cabinets at client data centers without damaging or disrupting live equipment.
Eradicate data from storage media using methods such as degaussing, crushing, punching, drilling, or boring.
Capture key information for each unit and component de-installed on-site.
Prepare service documentation, including Certificates of Data Destruction and Bills of Lading, and provide copies to data center personnel.
Palletize and prepare equipment and components for transfer from the client location to an SLS or subcontractor site.
Record on-site information needed to validate services performed and time spent on-site.
Travel to projects at different client locations or report to the nearest SLS location as needed.
Perform other duties as assigned.