Field Service Technician (Dispenser - Concrete Admixtures) South Carolina

Mapei•SC, SC

3d•$60,000 - $85,000

About The Position

MAPEI Corporation is hiring a Field Service Technician for its Concrete and Cement Admixtures Team in South Carolina. The technician works with area sales representatives to support customer installations, equipment maintenance, and troubleshooting for dispenser equipment. The role supports customer relationships, operational excellence, and growth of the admixtures business. It involves a high travel requirement within the assigned region; overnight travel may be required.

Requirements

High school diploma or GED.
Proficiency in mechanical, electrical, and basic plumbing systems.
Ability to read and interpret mechanical and electrical drawings.
Valid driver’s license and good driving record.
Ability to climb, bend, stretch, and lift up to 50 lbs. independently and 100 lbs. with assistance.
Strong organizational, planning, and customer service skills.
Effective oral and written communication skills, including the ability to manage conflict and build positive relationships.
Ability to maintain a high travel requirement in the assigned region.

Nice To Haves

Trade certification or at least 4 years of experience in construction or dispenser equipment.

Responsibilities

Assemble, install, calibrate, and maintain dispenser equipment, including its electrical and mechanical components.
Perform preventive and emergency repairs to maintain equipment uptime and reliability.
Assist customers with proper equipment use and maintenance.
Maintain service logs and equipment inventory, and ensure parts availability.
Coordinate with a supervisor to plan efficient installation and service schedules.
Partner with Sales Representatives to build and maintain professional customer relationships.
Support product demand and service needs through timely, quality interactions.
Call in delivery orders as needed and respond promptly to customer requests.
Plan and schedule daily, weekly, and monthly service work.
Complete administrative duties including equipment ordering, expense reports, calibration tracking, and compliance documentation.
Follow company policies, work procedures, and safety regulations.
Perform other duties as assigned.

Benefits

Competitive annual base salary of $60,000–$85,000, based on experience and qualifications.
Eligibility for an annual discretionary bonus based on individual performance and company results.
Company vehicle and fuel card.
Free medical insurance for employees, or an alternative medical plan with minimal monthly employee contributions and zero deductibles.
17 days of paid sick and vacation time annually, prorated in the first year.
401(k) retirement plan with up to 6% matching.
Dental and vision programs.
Flexible spending accounts.
Employer-paid life insurance.
Free telemedicine physician services.
Tuition reimbursement programs.
Discounted home and auto insurance programs.
Supplemental life insurance.