Field Service Technician- FTTH

WOW! Internet, Cable & Phone•Sanford, FL

11d•$22 - $27

About The Position

WOW! is hiring a Field Service Technician – Fiber to the Home (FTTH) to install, maintain, and troubleshoot fiber-optic services for residential and business customers. This hands-on, customer-facing role brings fast, reliable fiber internet to customers and offers the opportunity to develop skills in the broadband industry. The technician installs and repairs broadband communication systems from customer equipment to the exterior fiber terminal. Work includes FTTH network installation, termination, testing, service changes, wiring and equipment work, troubleshooting, diagnostics, customer education, system security, and accurate documentation. The role requires following WOW!, FCC, NESC, and OSHA safety and quality standards and continuing to learn about FTTH technologies and industry practices. This active role is performed indoors and outdoors in varied environments and weather conditions. It involves field work, operating a company vehicle, climbing and using ladders, working at heights and in confined spaces, and safely handling tools and equipment. Starting pay is $21.50–$26.50 per hour, based on experience.

Requirements

FTTH installation and termination experience.
Knowledge of fiber-optic cable splicing and testing.
Excellent customer service and communication skills.
Ability to explain technical information clearly to customers.
Ability to troubleshoot issues and work independently in the field, as well as effectively as part of a team.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Basic proficiency with Microsoft Office, Google Workspace, email, and internet-based applications.
Availability to work outside regular business hours when needed.
Ability to carry and safely operate a 32-foot ladder.
Ability to climb ladders and work in confined spaces.
Valid driver’s license and ability to safely operate a company vehicle.
Ability to stand and walk for extended periods across varied terrain and work outdoors in different weather conditions and temperatures.
Ability to carry tools, equipment, ladders, and tool belts; carry and climb with an approximately 32-foot extension ladder; and lift and carry up to 75 pounds.
Ability to work in elevated areas, including roofs and utility poles, and in tight or confined spaces while bending, twisting, and reaching.
Ability to crawl, stoop, kneel, crouch, reach, push, pull, and grasp.
Ability to safely use drills, hammers, wrenches, screwdrivers, and other hand tools, and operate computers and technical testing equipment.
Ability to distinguish wire sizes and colors, use close vision and adjust focus, and accurately identify colors.
Ability to work in environments that may contain dust, dirt, noise, insects, reptiles, or cleaning solutions, and safely near power lines and electrical equipment.
Ability to meet physical requirements for applicable personal protective equipment, aerial lifts, ladders, and climbing equipment.

Nice To Haves

One to two years of broadband communications experience is preferred.

Responsibilities

Install, terminate, and test Fiber-to-the-Home networks at residential and business locations.
Complete new connections, reconnections, disconnections, upgrades, downgrades, and service changes for internet, phone, and video services.
Install and relocate outlets and interior and exterior wiring.
Connect equipment and ensure services operate properly.
Troubleshoot and resolve FTTH installation and service issues.
Perform network diagnostics, including ping tests, traceroutes, and speed tests.
Identify and correct signal or service-quality issues.
Troubleshoot, repair, and replace components between the network and customer equipment.
Educate customers about their equipment, services, and the benefits of FTTH technology.
Maintain system security by properly terminating unused ports, tagging drops, and securing pedestals.
Accurately document installation, maintenance, and repair activities.
Follow WOW!, FCC, NESC, and OSHA safety and quality standards.
Continue learning about emerging FTTH technologies and industry best practices.
Complete other duties as assigned.