Field Service Technician

SumnerOne • Lenexa, KS

1d • Onsite

About The Position

SumnerOne is hiring a Field Service Technician for its Service team in Lenexa, Kansas. The technician manages technical support for accounts in the western geographical area of the Lenexa metro, providing preventive and proactive service as the first point of support and helping customers receive a strong service experience. The role combines technical troubleshooting, customer relationship building, and equipment expertise. The technician works independently in the field, travels 100 or more miles per day, and stays connected with dispatch and colleagues throughout the day.

The role involves maintaining and repairing equipment, diagnosing technical problems, preparing repair estimates, managing service records and parts, and explaining service agreements. Technicians also complete paperwork and warranty processing, participate in ongoing product training, and contribute ideas for improving service operations. Day-to-day physical activities include carrying tools and equipment up to 50 pounds consistently, rotating equipment up to 100 pounds, and kneeling and squatting for extended periods. The position is Monday through Friday, with no weekends, and offers a company-provided vehicle for managing the service route.

Requirements

• Authorized to work in the United States and able to pass pre-employment and drug screenings.
• Valid driver’s license and clean driving record.
• Ability to obtain insurance as a company driver.
• High school diploma.
• Strong mechanical and electrical aptitude.
• Logical problem-solving mindset and persistence.
• PC and networking knowledge, including comfort with Windows, Mac, and common office software such as Excel, Word, and Outlook.
• Reliable transportation and ability to drive 100 or more miles daily.
• Ability to troubleshoot and diagnose electronic and mechanical equipment problems.
• Ability to understand network connectivity and its relationship to product performance.
• Ability to learn and retain technical product knowledge quickly.
• Ability to work with hand tools and diagnostic equipment.
• Strong written and verbal communication skills.
• Customer-focused approach, including asking questions and listening before proposing solutions.
• Organized and detail-oriented approach to tracking parts, paperwork, and schedules.
• Dependability, discipline, and accountability for time and work quality.
• Adaptability when responding to changes and different customer personalities.
• Team-oriented approach and willingness to communicate daily with dispatch and colleagues.
• Professional appearance and demeanor.
• Ability to carry tools and equipment up to 50 pounds consistently and rotate equipment up to 100 pounds.
• Ability to kneel and squat for extended periods during service calls.

Nice To Haves

• Previous field service or customer service experience.
• Familiarity with office equipment or related technology.
• Certification in relevant print or copying technical areas.
• Associate’s or bachelor’s degree.

Responsibilities

• Manage technical support for accounts within the assigned service area.
• Perform preventive maintenance and proactive service calls.
• Troubleshoot equipment issues and prepare repair estimates.
• Maintain organized car stock, service manuals, and service bulletins.
• Keep service information current on a laptop and in the dispatch system.
• Promote and explain service agreements to customers.
• Communicate customer issues and equipment requirements to Field Service Management and Sales.
• Complete paperwork, warranty processing, and parts tracking in a timely manner.
• Perform ongoing product training and complete scheduled courses.
• Drive 100 or more miles daily within the service area.
• Maintain a professional appearance and keep the vehicle clean.
• Ask customers whether they need additional help before leaving.
• Stay current on SumnerOne products and services.
• Suggest product and service improvements to customers.
• Share ideas with the service team about improving operations.
• Communicate daily with dispatch and colleagues.

Benefits

• Medical coverage.
• Dental coverage.
• Vision coverage.
• Life insurance.
• Disability coverage.
• Paid vacation, holidays, and personal days.
• 401(k).
• Profit-sharing opportunities.
• Company-provided vehicle.
• Structured training and ongoing skill development.
• Flexibility in field scheduling with dispatch support.
• Growth opportunities, including specialist roles, territory expansion, or leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED