Copier/Printer Service Technician

DEX Imaging•Dallas, TX

About The Position

DEX Imaging is seeking a Field Service Technician to diagnose and repair office technology equipment, including copiers, printers, and multifunction devices. The role combines mechanical and technical troubleshooting with customer service, typically at customer locations. Candidates with experience servicing Konica Minolta, HP, Sharp, Canon, or similar products are valued, and DEX is also open to candidates from other mechanical or technical fields who have strong troubleshooting skills and are willing to learn. The technician performs preventive maintenance, routine service calls, installations, equipment configuration and testing, and onsite technical support. The position also involves maintaining accurate service records, communicating repair updates, managing an assigned territory and schedule, and continuing to develop knowledge of office technology and manufacturer-specific procedures. The technician works independently while staying connected with a supportive service team. DEX describes itself as a leading independent provider of office technology solutions, document management, and managed print services. It offers competitive pay plus incentives, benefits, paid training and professional development, mileage reimbursement and travel compensation, advancement opportunities, a supportive team culture, and company-provided tools and technology.

Requirements

Mechanical aptitude and strong troubleshooting ability.
Customer service and communication skills.
Ability to work independently and manage time effectively.
Basic computer and networking knowledge.
Positive attitude and willingness to learn new equipment and technology.
Valid driver’s license and reliable transportation.

Nice To Haves

Manufacturer certifications or hands-on experience servicing Konica Minolta, HP, Sharp, Canon, or similar office technology equipment.
Copier, printer, or multifunction device repair experience.
Manufacturer training or industry technical certifications.
Automotive technician experience.
Appliance repair experience.
Cable or satellite installation experience.
HVAC, electrical, or electronics experience.
IT, computer, or networking support experience.
Military technical experience.
Transferable technical skills from another industry.

Responsibilities

Diagnose, troubleshoot, and repair copiers, printers, and multifunction devices.
Perform preventive maintenance and routine service calls.
Install, configure, and test equipment at customer locations.
Provide customer service and technical support during onsite visits.
Maintain accurate service records and communicate repair updates clearly.
Manage an assigned territory and service schedule efficiently.
Work independently while remaining connected to the service team.
Continue developing knowledge of office technology, equipment, and manufacturer-specific service procedures.