Field Service Tech (Printer/Copier Repair)

Peak Technologies•Columbus, OH

About The Position

The Field Service Tech installs, maintains, troubleshoots, repairs, and supports customer equipment to ensure optimal performance and customer satisfaction. The role is a primary technical resource for customers, providing equipment support, training, and problem resolution while maintaining strong customer relationships. It requires electro-mechanical troubleshooting skills, independent judgment, effective communication, and a commitment to operational excellence, safety, and continuous improvement. The position works with customers, sales teams, and internal stakeholders to coordinate service, communicate service status, and resolve equipment issues. It also involves maintaining accurate service and administrative records, managing tools and parts, supporting service offerings, and keeping product knowledge current through ongoing technical training. The role does not supervise direct or indirect reports.

Requirements

2–5 years of field service, equipment repair, technical support, electronics, IT, or related industry experience preferred.
Strong electro-mechanical troubleshooting and diagnostic skills.
Ability to read and interpret technical drawings, schematics, manuals, and operating procedures.
Computer proficiency, including Microsoft Windows applications and mobile service technologies.
Strong customer service, communication, organizational, and problem-solving skills.
Self-motivated, able to work independently and manage multiple priorities.
Valid driver's license with an acceptable driving record.
Ability to travel within assigned territories and work outside normal business hours as required.
Ability to lift up to 50 pounds and perform the physical requirements associated with field service work.
Ability to read and interpret documents, procedure manuals, and correspondence, and to speak effectively with customers and employees at different organizational levels.
Ability to take accountability and responsibility for business target delivery and decision-making.

Nice To Haves

Associate degree, technical diploma, or post-secondary education in Electromechanical Technology, Electrical Engineering Technology, Electronics, Information Technology, or a related field.
Equivalent combinations of education, technical training, and relevant experience will be considered.
Bilingual English/French skills are an asset where applicable.

Responsibilities

Install, commission, maintain, troubleshoot, and repair customer equipment according to company and manufacturer standards.
Perform preventive maintenance, inspections, and equipment testing to maximize performance and reliability.
Diagnose equipment issues and take timely corrective action to minimize customer downtime.
Assemble, configure, and prepare equipment for customer installation as needed.
Provide technical support and troubleshooting by phone, remotely, or onsite.
Train customers and demonstrate equipment operation and use.
Keep customers informed about service status, estimated arrival times, and issue resolution.
Develop and maintain positive working relationships with customers, sales teams, and internal stakeholders.
Prepare repair quotations, service recommendations, and related documentation as needed.
Identify opportunities to promote service agreements, upgrades, replacement parts, and other service offerings.
Maintain accurate service records, time reports, expense documentation, and other required administrative records.
Manage inventory, tools, service parts, and related assets according to company policies.
Coordinate and prioritize service activities to meet customer and business requirements.
Participate in ongoing technical training and maintain current knowledge of supported products and technologies.
Follow safety policies and procedures and perform other assigned duties or special projects.
Deliver against targets for service delivery, cost efficiency, and innovation in safety, quality, or cost.