Field Service Tech (Printer/Copier Repair)

Peak Technologies•Columbus, OH

2d•$27 - $30

About The Position

Peak Technologies is hiring a Field Service Tech to install, maintain, troubleshoot, repair, and support customer equipment, ensuring optimal performance and customer satisfaction. The role serves as a primary technical resource for customers and includes equipment support, training, and problem resolution. It requires electro-mechanical troubleshooting skills, independent judgment, effective communication, and a commitment to operational excellence, safety, and continuous improvement. The technician provides field and remote support, maintains customer relationships, coordinates service activities, and keeps service and inventory records. The role is not responsible for supervising direct or indirect reports. Travel within assigned territories and work outside normal business hours may be required.

Requirements

Strong electro-mechanical troubleshooting and diagnostic skills.
Ability to read and interpret technical drawings, schematics, manuals, and operating procedures.
Strong computer proficiency, including Microsoft Windows applications and mobile service technologies.
Strong customer service, communication, organizational, and problem-solving skills.
Self-motivation and the ability to work independently and manage multiple priorities.
Valid driver's license with an acceptable driving record.
Ability to travel within assigned territories and work outside normal business hours as required.
Ability to lift up to 50 pounds and perform the physical requirements associated with field service work.
Ability to read and interpret documents, procedure manuals, and correspondence, and to speak effectively with customers and employees.

Nice To Haves

Associate degree, technical diploma, or post-secondary education in Electromechanical Technology, Electrical Engineering Technology, Electronics, Information Technology, or a related field.
Equivalent combinations of education, technical training, and relevant experience will be considered.
2–5 years of field service, equipment repair, technical support, electronics, IT, or related industry experience.
Bilingual English/French skills, where applicable.

Responsibilities

Install, commission, maintain, troubleshoot, and repair customer equipment in accordance with company and manufacturer standards.
Perform preventative maintenance, inspections, and equipment testing to maximize performance and reliability.
Diagnose equipment issues and implement timely corrective actions to minimize customer downtime.
Assemble, configure, and prepare equipment for customer installation as required.
Provide technical support and troubleshooting assistance by phone, remote support, or onsite service.
Deliver customer training and equipment demonstrations to support proper operation and utilization.
Communicate proactively with customers regarding service status, estimated arrival times, and issue resolution.
Develop and maintain positive working relationships with customers, sales teams, and internal stakeholders.
Prepare repair quotations, service recommendations, and related documentation as needed.
Identify opportunities to promote service agreements, upgrades, replacement parts, and other service offerings.
Maintain accurate service records, time reporting, expense documentation, and other required administrative records.
Manage inventory, tools, service parts, and related assets in accordance with company policies.
Coordinate and prioritize service activities to meet customer and business requirements.
Participate in ongoing technical training and maintain current knowledge of supported products and technologies.
Comply with safety policies and procedures and perform other duties or special projects as assigned.