Field Service Technician - Walmart- Seymour, IN

Plug Power • Seymour, IN

1d • Onsite

About The Position

The Field Service Technician supports Plug Power fuel cell products installed in electric lift trucks at a specific customer location. The role performs preventative maintenance, diagnostics, troubleshooting, repairs, and evaluations to maintain the fuel cell fleet. It may also involve specialized service procedures, field retrofits, software and hardware upgrades, and troubleshooting and maintenance of high-pressure hydrogen storage, delivery, and fueling systems.

The technician provides customer support, including emergency service as required, and communicates with customer personnel, hydrogen suppliers, and regional service representatives about aftermarket support, fuel cell performance, and field maintenance issues. The position also includes purchasing tools, equipment, and parts; maintaining inventory and site and system documentation; completing incident reports and service logs; and enforcing safety procedures at customer sites. Travel may be required for business needs. The technician represents Plug Power professionally and may perform other duties as assigned.

Requirements

• Minimum high school diploma or equivalent, with technical electrical coursework.
• Three or more years of direct experience in mechanical and electrical troubleshooting; formal training and education may be considered in lieu of direct experience.
• Valid driver license, clean driving record, and ability to safely operate a motor vehicle.
• Ability to lift 50 pounds regularly without assistance.
• General mechanical aptitude.
• Computer and software skills applicable to the position, including Word, PowerPoint, Excel, and Outlook.
• Strong technical, interpersonal, verbal, and written communication skills, including the ability to communicate effectively with diverse audiences and stakeholders at all levels.
• Creativity in solving technical problems.
• Ability to work independently.
• Dedication to quality and exceptional time-management skills, including the ability to handle multiple tasks.
• Punctuality and reliability.
• Ability to provide a standard set of personal tools; Plug Power provides specific fuel cell tools.
• Completion of required onboarding and customer-site training.
• Willingness to learn and accept training and coaching; positive, cooperative, courteous, and respectful conduct.
• Customer service skills and professional representation of Plug Power.
• Honesty, integrity, safe work habits, and consistent adherence to safety standards and Field Service processes and procedures.
• Excellent task-oriented follow-through and effective communication with regional service representatives and managers.
• Willingness and ability to respond to off-shift needs.

Nice To Haves

• Knowledge of lift truck operation and applications is highly preferred.

Responsibilities

• Maintain and service fuel cells at customer sites.
• Perform diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Perform specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Provide emergency support service to customers as required.
• Purchase tools, equipment, and parts for customer service and support as required.
• Troubleshoot and maintain high-pressure hydrogen storage, delivery, and fueling systems as needed.
• Communicate with customer personnel and hydrogen suppliers regarding aftermarket fuel cell support.
• Provide regional service representatives with feedback about fuel cell performance and field maintenance issues.
• Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site and system documentation.
• Exhibit and enforce safety procedures in the field and at customer sites.
• Travel as required for business needs, drive safely, and follow traffic laws.
• Represent Plug Power professionally in all interactions and perform other duties as assigned.
• Complete work orders, order parts, and properly close out work orders.
• Use required systems, including email, text alerts, the expense system, and the service portal.
• Demonstrate use of a multimeter and appropriate tools, and follow standard procedures.
• Submit accurate daily beginning-of-day and end-of-day reports and escalate issues to technical support and management when needed.
• Clear alarms for hydrogen pads and dispensers and perform hydrogen pad and dispenser inspections.
• Complete required onboarding and customer-site training.
• Check floating and isolated grounds; replace stacks on various GenDrive models; complete hands-on lockout/tagout; receive and ship batteries and parts; replace fueling nozzles and wearable hydrogen-system components; use HPTT; reset hydrogen gas compressors; and lock cascade valves.
• Use time productively, follow 5S standards, keep management informed of site-level matters, and respond to off-shift needs.

Benefits

• Health, dental, and vision insurance eligibility starting on the first day of hire.
• 401(k) with a 5% company match.
• Bonus eligibility.
• Paid time off, including vacation, personal, and sick time.
• Paid holidays.
• Wellness reimbursement program.
• Potential eligibility to apply for tuition reimbursement.
• Fertility and family-building benefit.
• Employee referral program.
• Employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED