Field Service Technician - Walmart- Seymour, IN

Plug Power•Seymour, IN

2d•$25 - $26•Onsite

About The Position

The Field Service Technician supports Plug Power fuel cell products installed in electric lift trucks, servicing fuel cells at a designated customer location. The role involves preventative maintenance, diagnostics, troubleshooting, breakdown response, specialized service procedures, field retrofits, and software and hardware upgrades. The technician reports breakdown events, orders parts, maintains service and inventory records, and communicates with customer personnel and hydrogen suppliers about aftermarket support. The position requires strong technical, communication, interpersonal, and customer service skills, along with a commitment to safety and quality. Travel may be required for business needs, and the technician must be willing and able to respond to off-shift needs. The role also includes progressive technical and non-technical training requirements. These cover customer-site onboarding, work orders and service systems, multimeter use, hydrogen pad and dispenser inspections, fuel cell stack and component replacement, lockout/tagout, battery and parts shipping, hydrogen system maintenance, and related procedures. The technician provides their own standard tool set; Plug Power supplies specific fuel cell tools.

Requirements

High school diploma or equivalent with technical electrical coursework.
At least three years of direct experience in mechanical and electrical troubleshooting; formal training and education may be considered in lieu of direct experience.
Valid driver's license, clean driving record, and ability to safely operate a motor vehicle.
Ability to lift 50 pounds regularly without assistance.
General mechanical aptitude.
Computer and software skills applicable to the role, including Word, PowerPoint, Excel, and Outlook.
Effective interpersonal and communication skills with diverse audiences and stakeholders at all levels.
Excellent verbal and written communication skills.
Creativity in solving technical problems.
Ability to work independently.
Strong commitment to quality.
Exceptional time management and ability to handle multiple tasks.
Punctuality and reliability.
Provide a standard set of personal tools; Plug Power provides specific fuel cell tools.
Complete required onboarding and customer-site training.
Willingness to grow and learn and accept training and coaching.
Positive, cooperative, courteous, and respectful approach; ability to work as a team player.
Customer service skills and professional representation of Plug Power.
Honesty and integrity in all facets of work.
Consistently follow safety standards and Field Service processes and procedures.
Excellent task-oriented follow-through and productive use of work time.
Ability to communicate effectively with regional service representatives and managers and keep the management chain informed as needed.
Willingness and ability to respond to off-shift needs.

Nice To Haves

Knowledge of lift truck operation and applications is highly preferred.
Ability to replace stacks on various GenDrive models and perform the listed hydrogen-system and fuel-cell service procedures, as trained.

Responsibilities

Maintain and service fuel cells at customer sites.
Perform diagnostics, troubleshooting, and evaluations to maintain the fuel cell fleet at a designated location.
Perform specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
Provide emergency support service to customers as required.
Purchase tools, equipment, and parts for customer service and support as required.
Troubleshoot and maintain high-pressure hydrogen storage, delivery, and fueling systems as needed.
Communicate with customer personnel and hydrogen suppliers regarding aftermarket fuel cell support as needed.
Provide regular feedback to regional service representatives about fuel cell performance and field maintenance issues.
Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site and system documentation.
Exhibit and enforce safety procedures in the field and at customer sites.
Travel as required for business needs and drive safely while adhering to traffic laws.
Represent Plug Power professionally in all interactions.
Complete other duties as assigned.
Create, manage, and close out work orders and order parts.
Use required communication and business systems, including email, text alerts, the expense system, and service portal.
Submit accurate daily beginning-of-day and end-of-day reports and escalate issues to technical support and management when needed.
Perform hydrogen pad and dispenser inspections and clear related alarms.
Use tools and follow standard procedures, including swaging, clamps, crimps, and hardware procedures.
Check floating and isolated grounds; replace fuel cell stacks and wearable components; perform lockout/tagout; handle battery and parts receiving and shipping; replace fueling nozzles; use HPTT; reset hydrogen gas compressors; and lock cascade valves as trained.
Participate in the Field Service Technical Training Program.
Communicate site-level matters to regional service representatives and managers, and remain productive during low-volume repair periods while following 5S standards.