Field Service Technician - Walmart- Pauls Valley, OK

Plug Power•Pauls Valley, OK

2d•$25 - $26•Onsite

About The Position

The Field Service Technician supports Plug Power fuel cell products installed in electric lift trucks by performing preventive maintenance, troubleshooting breakdowns, and maintaining fuel cells at a customer location. The role includes reporting breakdown events, ordering parts, and maintaining fuel cells, while working closely with customer personnel and lift truck operators. It requires strong technical, communication, interpersonal, and motivational skills. The technician performs diagnostics, evaluations, specialized service procedures, field retrofits, and software and hardware upgrades. Duties may include emergency customer support and troubleshooting or maintaining high-pressure hydrogen storage, delivery, and fueling systems. The role also involves communicating with customers and hydrogen suppliers, reporting performance and maintenance issues to regional service representatives, completing service and incident documentation, and following safety procedures at field and customer sites. Travel may be required for business needs. The technician supplies standard tools; Plug Power provides specific fuel cell tools.

Requirements

High school diploma or equivalent with technical electrical coursework.
Three or more years of direct experience in mechanical and electrical troubleshooting; formal training and education may be considered in lieu of direct experience.
Valid driver's license, clean driving record, and ability to safely operate a motor vehicle.
Ability to lift 50 pounds regularly without assistance.
General mechanical aptitude.
Computer and software skills applicable to the position, including Word, PowerPoint, Excel, and Outlook.
Strong interpersonal skills and ability to communicate effectively with diverse audiences and stakeholders at all levels.
Excellent verbal and written communication skills.
Creativity in solving technical problems.
Ability to work independently.
Strong commitment to quality.
Excellent time management and ability to handle multiple tasks.
Punctuality and reliability.
Provide a standard set of tools; specific fuel cell tools are provided by Plug Power.
Complete required technical and customer-site training and demonstrate the specified technical competencies through on-the-job training.
Willingness to learn and accept training and coaching.
Positive, cooperative attitude; ability to work as a team player and treat others with courtesy and respect.
Customer service skills and ability to represent Plug Power professionally.
Honesty and integrity.
Consistently follow safety standards and Field Service processes and procedures.
Excellent task-oriented follow-through and productive use of time, including during low-volume repair periods.
Willingness and ability to respond to off-shift needs.

Nice To Haves

Knowledge of lift truck operation and applications is highly preferred.

Responsibilities

Maintain and service fuel cells at customer sites.
Perform diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
Perform specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
Provide emergency support service to customers as required.
Purchase tools, equipment, and parts for customer service and support as required.
Troubleshoot and maintain high-pressure hydrogen storage, delivery, and fueling systems as needed.
Maintain ongoing communication with customer personnel and hydrogen suppliers regarding aftermarket fuel cell support as needed.
Provide regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site and system documentation.
Exhibit and enforce safety procedures in the field and at customer sites.
Travel as required for business needs and drive safely in accordance with traffic laws.
Represent Plug Power professionally in all interactions.
Complete assigned duties as required.
Complete onboarding and customer site training.
Create work orders, order parts, and properly close out work orders.
Use email, text alerts, the expense system, service portal, and other required systems.
Use a multimeter and submit accurate daily BOD and EOD reports.
Escalate issues to technical support and management when needed.
Clear alarms for hydrogen pads and dispensers; perform inspections of hydrogen pads and dispensers.
Use tools and follow standard procedures for swaging, clamps, crimps, and hardware.
Check floating and isolated grounds; participate in Field Service Technical Training; replace stacks on various GenDrive models; and complete hands-on lockout/tagout procedures.
Receive and ship batteries and parts, replace fueling nozzles, use HPTT, replace wearable hydrogen-system components, reset hydrogen gas compressors, and lock cascade valves.
Demonstrate task-oriented follow-through, use time productively, and practice 5S standards.
Communicate effectively with RSR- and RSM-level colleagues and keep management informed of site-level matters as needed.
Respond to off-shift needs as required.