Lead Field Service Technician- Walmart- Ridgeville, SC

Plug Power•Ridgeville, SC

19d•$25 - $26•Onsite

About The Position

The Lead Field Service Technician supports Plug Power fuel cell products installed in electric lift trucks and is responsible for servicing fuel cells at an assigned customer location. The role includes preventive maintenance, diagnostics, troubleshooting, breakdown response, specialized service procedures, field retrofits, and software and hardware upgrades. The technician also reports breakdown events, orders parts, maintains inventory and site documentation, and may troubleshoot and maintain high-pressure hydrogen storage, delivery, and fueling systems. The Lead Technician owns performance at assigned customer sites, including site-truck availability, site evaluation results, inventory accuracy, and adherence to 5S standards. Responsibilities related to hydrogen systems include preserving required system pressure, managing preventive maintenance schedules, assigning audits and inspections, ensuring daily pad inspections and related work orders are completed, and certifying efficiency audits. The role involves regular communication with customer personnel, hydrogen suppliers, technicians, and Plug Power service management. The Lead Technician supports customer meetings and daily reporting, communicates site priorities and equipment status across shifts, and mentors and trains technicians. The position requires safe work practices, professional customer interactions, administrative documentation, and travel as business needs require. The technician provides a standard set of personal tools; Plug Power provides specific fuel cell tools.

Requirements

Minimum high school diploma or equivalent with technical electrical coursework.
Three or more years of direct experience in mechanical and electrical troubleshooting; formal training and education may be considered in lieu of direct experience.
Valid driver's license, clean driving record, and ability to safely operate a motor vehicle.
Ability to lift 50 pounds on a regular basis without assistance.
General mechanical aptitude.
Computer and software skills applicable to the position, including Word, PowerPoint, Excel, and Outlook.
Effective interpersonal skills and ability to communicate with diverse audiences and stakeholders at all levels.
Excellent verbal and written communication skills.
Creativity in solving technical problems.
Ability to work independently.
Strong dedication to quality.
Exceptional time-management skills and ability to handle multiple tasks.
Punctuality and reliability.
Provide a standard set of personal tools; Plug Power provides specific fuel cell tools.
Complete required onboarding and customer-site training.
Demonstrate safe work habits and adhere to safety standards, Field Service processes, and procedures.
Willingness to grow, learn, and accept training and coaching; cooperative attitude, courtesy, honesty, and integrity.
Ability to use required work systems, including email, text alerts, the expense system, and service portal.
Ability to demonstrate multimeter use and follow standard tool and hardware procedures.
Ability to produce accurate daily Beginning of Day and End of Day reports and escalate issues to technical support and management when needed.
Ability to perform hydrogen-pad and dispenser inspections and clear associated alarms.
Ability to communicate effectively with Regional Service Representatives and Regional Service Managers and keep management informed of site matters.
Willingness and ability to respond to off-shift needs.
Ability to mentor technicians and provide site-specific technical guidance.

Nice To Haves

Knowledge of lift truck operation and applications is highly preferred.
Attendance and participation in the Field Service Technical Training Program, such as training in Romeoville, Illinois, or similar.

Responsibilities

Maintain and service fuel cells at customer sites.
Perform diagnostics, troubleshooting, and evaluations to maintain the fleet at an assigned location.
Perform specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
Provide emergency support service to customers as required.
Purchase tools, equipment, and parts for customer service and support as required.
Troubleshoot and maintain high-pressure hydrogen storage, delivery, and fueling systems as needed.
Communicate with customer personnel and hydrogen suppliers regarding aftermarket support of fuel cells.
Provide regular feedback to regional service representatives about fuel cell performance and field maintenance issues.
Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site and system documentation.
Exhibit and enforce safety procedures in the field and at customer sites.
Travel as required for business needs and drive safely in compliance with traffic laws.
Represent Plug Power professionally in all interactions and perform other duties as assigned.
Ensure site-truck availability at designated customer sites and work toward applicable availability targets and contractual requirements.
Maintain site evaluation performance, accurate inventory, and 5S standards at assigned customer sites.
Maintain hydrogen-system pressure above 5,000 psi at specified sites and manage hydrogen-system preventive maintenance schedules.
Assign audits and inspections among technicians and ensure products and systems are inspected successfully.
Ensure daily hydrogen-pad inspections are completed and work orders are entered for identified deficiencies.
Certify efficiency audits are completed monthly or as required.
Communicate regularly with customers and proactively elevate issues to the Regional Service Manager.
Support regular meetings with the customer point of contact and ensure Beginning of Day or End of Day reports are sent daily.
Communicate work priorities, downed-unit status, hydrogen-system updates, schedules, and other information between onsite technicians and shifts.
Mentor and train site technicians on site-specific policies and provide technical guidance and support.
Keep Resource Managers and Regional Service Managers regularly updated.
Complete required onboarding and customer-site training; create and close work orders, order parts, use required systems, demonstrate multimeter use, submit daily reports, escalate issues appropriately, clear hydrogen-pad and dispenser alarms, use tools and standard procedures, and perform pad and dispenser inspections.
Develop further technical capabilities, including checking floating and isolated grounds, replacing stacks and wearable components, applying lockout/tagout, handling shipment of batteries and parts, replacing fueling nozzles, using HPTT, resetting hydrogen gas compressors, and locking cascade valves.
Respond to off-shift needs when required and maintain task follow-through, productive use of time, and 5S practices.