Lead Field Service Technician-Michelin- Woodruff, SC

Plug Power•Woodruff, SC

2d•Onsite

About The Position

The Lead Field Service Technician supports Plug Power fuel cell products installed in electric lift trucks at a designated customer location. The role performs preventive maintenance, diagnostics, troubleshooting, repairs, field retrofits, and software and hardware upgrades, and may also service high-pressure hydrogen storage, delivery, and fueling systems. The technician reports breakdowns, orders parts, maintains inventory and documentation, and provides emergency customer support as needed. The position involves regular interaction with customer personnel, lift-truck operators, and other technicians, and calls for strong technical, communication, interpersonal, and motivational skills. Lead responsibilities include ownership of performance at assigned customer sites, maintaining site-truck availability to contractual targets, keeping inventory accurate and the site organized to 5S standards, and overseeing hydrogen-system maintenance and inspections. The Lead Technician communicates regularly with customers and Plug Power management, coordinates work priorities and shift handoffs, and mentors and supports technicians at the site. Business travel and safe driving are required as needed. The technician must provide a standard set of tools; Plug Power provides specific fuel-cell tools.

Requirements

High school diploma or equivalent, with technical electrical coursework.
At least three years of direct experience in mechanical and electrical troubleshooting; formal training and education may be considered in lieu of direct experience.
Valid driver license, clean driving record, and ability to safely operate a motor vehicle.
Ability to regularly lift 50 pounds unassisted.
General mechanical aptitude.
Computer and software skills applicable to the position, including Word, PowerPoint, Excel, and Outlook.
Strong interpersonal skills and ability to communicate effectively with diverse audiences and stakeholders at all levels.
Excellent verbal and written communication skills.
Creativity in solving technical problems.
Ability to work independently.
Dedication to quality, strong time management, ability to handle multiple tasks, punctuality, and reliability.
Provide a standard set of personal tools; Plug Power provides specific fuel-cell tools.
Complete necessary onboarding and customer-site training and demonstrate use of required service systems and tools.
Adhere to safety standards and Field Service processes and procedures.
Ability to meet the technical and non-technical Step 1, Step 2, and Lead requirements described in the posting, including hydrogen-system, fuel-cell, site-maintenance, communication, and technician-development duties.
Ability to respond to off-shift needs.

Nice To Haves

Knowledge of lift-truck operation and applications is highly preferred.
Participation in formal technical training and education may substitute for direct troubleshooting experience.

Responsibilities

Maintain and service fuel cells at customer sites.
Perform diagnostics, troubleshooting, and evaluations to maintain the fleet at assigned locations.
Perform specialized service procedures, including field retrofits and software and hardware upgrades.
Provide emergency customer support as required.
Purchase tools, equipment, and parts for customer service and support as needed.
Troubleshoot and maintain high-pressure hydrogen storage, delivery, and fueling systems when required.
Communicate with customer personnel and hydrogen suppliers about aftermarket fuel-cell support.
Provide regional service representatives with feedback on fuel-cell performance and field maintenance issues.
Complete incident reports, service logs, inventory records, and site and system documentation.
Exhibit and enforce safety procedures at field and customer sites; drive safely and follow traffic laws.
Represent Plug Power professionally and perform other duties as assigned.
Ensure site-truck availability meets applicable contractual requirements and the weekly availability target of 99% or greater.
Maintain ownership of assigned site performance, accurate inventory, and 5S standards.
Maintain hydrogen-system pressure above 5,000 psi at specified sites and manage preventive maintenance schedules.
Assign audits and inspections among technicians, ensure daily pad inspections are completed, and enter work orders for identified deficiencies.
Ensure efficiency audits are completed monthly or as required.
Communicate regularly with customers and escalate concerns to the Regional Service Manager; support customer meetings and send daily Beginning of Day or End of Day reports.
Communicate work priorities, downed-unit status, hydrogen-system updates, schedules, and other information across technician shifts.
Mentor technicians on site-specific policies and provide technical guidance and support.
Keep Resource Managers and Regional Service Managers updated.
Complete required training and demonstrate assigned technical procedures, including work-order handling, use of a multimeter, hydrogen pad and dispenser inspections, hydrogen-system procedures, battery and parts shipping, and component replacement.