Field Service Technician-Walmart- Mebane, NC

Plug Power•Mebane, SC

3d•Onsite

About The Position

The Field Service Technician I supports Plug Power fuel cell products installed in electric lift trucks by performing preventive maintenance, diagnosing and resolving breakdowns, and maintaining fuel cells at a specific customer location. The role includes reporting breakdown events, ordering parts, and maintaining the fuel cell fleet. It involves substantial interaction with customer personnel and lift truck operators and requires strong technical, communication, interpersonal, and motivational skills. The technician performs diagnostics, troubleshooting, evaluations, specialized service procedures, field retrofits, and software and hardware upgrades. Responsibilities may also include emergency customer support and troubleshooting or maintaining high-pressure hydrogen storage, delivery, and fueling systems. The position requires documentation and administrative work, safe work practices, and travel as business needs require. Technicians provide feedback on fuel cell performance and maintenance issues and represent Plug Power professionally. Technicians provide their own standard set of tools; Plug Power provides specific fuel cell tools. The role has two sets of onboarding and technical requirements, including customer-site training, use of service and reporting systems, hydrogen-system inspections and procedures, and participation in technical training. The listed pay rate is $24.50–$25.50 per hour.

Requirements

Minimum high school diploma or equivalent, with technical electrical coursework.
Three or more years of direct experience in mechanical and electrical troubleshooting; formal training and education may be considered in lieu of direct experience.
Valid driver's license, clean driving record, and ability to safely operate a motor vehicle.
Ability to lift 50 pounds regularly without assistance.
General mechanical aptitude.
Computer and software skills applicable to the position, including Word, PowerPoint, Excel, and Outlook.
Strong interpersonal skills and ability to communicate effectively with diverse audiences and stakeholders at all levels.
Excellent verbal and written communication skills.
Creativity in solving technical problems.
Ability to work independently.
Strong dedication to quality.
Exceptional time-management skills and ability to handle multiple tasks.
Punctuality and reliability.
Ability to provide a standard set of personal tools; Plug Power provides specific fuel cell tools.
Ability and willingness to respond to off-shift needs.
Ability to complete required onboarding and customer-site training and demonstrate the technical and procedural competencies listed for the role.

Nice To Haves

Knowledge of lift truck operation and applications is highly preferred.
Willingness to grow and learn and to accept training and coaching.
Positive, cooperative, and team-oriented attitude; treats others with courtesy and respect.
Customer service skills and ability to represent Plug Power professionally.
Honesty and integrity in all aspects of work.
Consistently safe work habits and adherence to safety standards.
Productive use of time and willingness to contribute during low-volume repair periods.

Responsibilities

Maintain and service fuel cells at customer sites.
Perform diagnostics, troubleshooting, and evaluations to maintain the fuel cell fleet at a specific location.
Perform specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
Provide emergency support service to customers as required.
Purchase tools, equipment, and parts for customer service and support as required.
Troubleshoot and maintain high-pressure hydrogen storage, delivery, and fueling systems when required.
Maintain communication with customer personnel and hydrogen suppliers regarding fuel cell aftermarket support.
Provide regional service representatives with feedback about fuel cell performance and field maintenance issues.
Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site and system documentation.
Exhibit and enforce safety procedures in the field and at customer sites.
Travel as required for business needs, drive safely, and follow traffic laws.
Represent Plug Power professionally in all interactions.
Create work orders, order parts, and properly close out work orders.
Use email, text alerts, the expense system, service portal, and other required systems.
Use a multimeter and tools, and follow standard procedures for swaging, clamps, crimps, and hardware.
Submit accurate daily beginning-of-day and end-of-day reports and escalate issues to technical support and management when needed.
Clear alarms for hydrogen pads and dispensers and perform hydrogen pad and dispenser inspections.
Check floating and isolated grounds; replace fuel-cell stacks and wearable hydrogen-system components; remove and replace fueling nozzles; and reset hydrogen gas compressors.
Complete lockout/tagout practical training and demonstrate battery and parts shipping and receiving, use of HPTT, and locking cascade valves.
Attend and participate in the Field Service Technical Training Program.
Follow Field Service processes and procedures and practice 5S standards.
Communicate site-level matters effectively to regional service representatives and managers, keeping the management chain informed as needed.
Respond to off-shift needs when required.
Perform other duties as assigned.

Benefits

Health, dental, and vision insurance eligibility starting on the first day of hire.
401(k) with a 5% company match.
Bonus eligibility.
Paid time off, including vacation, personal, and sick time.
Paid holidays.
Wellness reimbursement program.
Potential eligibility to apply for tuition reimbursement.
Fertility and family-building benefit.
Employee referral program.
Employee Assistance Program.